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Manufacturer recall number

Heartland recall 99-01-28

Heartland calls it 99-01-28. NHTSA filed it as campaign 16V819000 on Nov 14, 2016: equipment on the 2015–2016 Heartland Cyclone and 2 other Heartland models, 2,045 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
16V8190002015–2016 Heartland Cyclone and 2 other Heartland modelsEquipmentNov 14, 20162,045moderate
Problem Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015-2016 Cyclone travel trailers manufactured July 6, 2014, to September 29, 2015 and 2015-2016 Road Warrior and 2016 Torque trailers manufactured July 18, 2014, to September 30, 2015. The affected trailers are equipped with aluminum black ladders manufactured by Christianson Industries that have retractable hinges, each with a welded 'top hat' that can separate from the hinge. Risk If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury. Fix Heartland will notify owners, and dealers will install hinge braces over the back of the existing hinges, free of charge. The recall began on December 2, 2016. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-28.

The manufacturer’s own words as filed for 16V819000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 99-01-28 is the number Heartland assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 16V819000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 99-01-28 the same recall as 16V819000?

Yes. 99-01-28 is Heartland’s own number for it; 16V819000 is NHTSA’s. One recall, two references.

Which vehicles does 99-01-28 cover?

2015–2016 Heartland Cyclone and 2 other Heartland models, 2,045 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 99-01-28 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.