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Manufacturer recall number

Grand Design recall 900012

Grand Design calls it 900012. NHTSA filed it as campaign 17V789000 on Dec 8, 2017: equipment on the 2017–2018 Grand Design Imagine and 1 other Grand Design model, 3,969 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
17V7890002017–2018 Grand Design Imagine and 1 other Grand Design modelEquipmentDec 8, 20173,969high
Problem Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally. Risk If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury. Fix Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.

The manufacturer’s own words as filed for 17V789000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 900012 is the number Grand Design assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 17V789000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 900012 the same recall as 17V789000?

Yes. 900012 is Grand Design’s own number for it; 17V789000 is NHTSA’s. One recall, two references.

Which vehicles does 900012 cover?

2017–2018 Grand Design Imagine and 1 other Grand Design model, 3,969 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 900012 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.