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Manufacturer recall number

Ford recall 19S38

Ford calls it 19S38. NHTSA filed it as campaign 19V767000 on Oct 25, 2019: power train on the 2016–2017 Ford Transit, 293,558 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V7670002016–2017 Ford TransitPower TrainOct 25, 2019293,558high
Problem Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156" or 178" wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail. Risk If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. Additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in 'Park' but the parking brake is not applied. These scenarios may increase the risk of a crash or injury. Fix Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling every 40,000 miles until the final remedy is available. The final remedy will consist of installation of a driveshaft front section equipped with a mechanical u-joint in place of the flexible coupling. These repairs will be made free of charge. Owner notification letters were mailed on April 1, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S38. Note: This recall supersedes recall number 17V-408.

The manufacturer’s own words as filed for 19V767000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 19S38 is the number Ford assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V767000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 19S38 the same recall as 19V767000?

Yes. 19S38 is Ford’s own number for it; 19V767000 is NHTSA’s. One recall, two references.

Which vehicles does 19S38 cover?

2016–2017 Ford Transit, 293,558 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 19S38 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.