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Manufacturer recall number

Ford recall 17C11

Ford calls it 17C11. NHTSA filed it as campaign 17V398000 on Jun 26, 2017: air bags on the 2016 Ford Escape, 3 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
17V3980002016 Ford EscapeAir BagsJun 26, 20173high
Problem Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection." Risk In the event of a crash, if the driver's knee air bag does not inflate as intended, the driver has an increased risk of injury. Fix Ford will notify owners, and dealers will replace driver's knee air bag, free of charge. The recall began on August 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C11.

The manufacturer’s own words as filed for 17V398000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 17C11 is the number Ford assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 17V398000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 17C11 the same recall as 17V398000?

Yes. 17C11 is Ford’s own number for it; 17V398000 is NHTSA’s. One recall, two references.

Which vehicles does 17C11 cover?

2016 Ford Escape, 3 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 17C11 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.