Crossroads recall 20-368

Q: Is 20-368 the same recall as 20V037000?

Yes. 20-368 is Crossroads’s own number for it; 20V037000 is NHTSA’s. One recall, two references.

Crossroads calls it 20-368. NHTSA filed it as campaign 20V037000 on Jan 23, 2020: electrical system on the 2020 Crossroads Cameo and 5 other Crossroads models, 1,112 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

The full filing, 20V037000 →Check a VIN at NHTSA

What NHTSA has under this number

Source: 49 CFR Part 573 filings

NHTSA campaign	Vehicles	Component	Filed	Affected	Severity
20V037000	2020 Crossroads Cameo and 5 other Crossroads models	Electrical System	Jan 23, 2020	1,112	critical

Problem Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers. The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep. Risk In the event of a short circuit in the wiring, there may be an increased risk of fire. Fix Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.

The manufacturer’s own words as filed for 20V037000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 20-368 is the number Crossroads assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 20V037000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Common questions

Source: NHTSA, 49 CFR Part 573

Is 20-368 the same recall as 20V037000?

Yes. 20-368 is Crossroads’s own number for it; 20V037000 is NHTSA’s. One recall, two references.

Which vehicles does 20-368 cover?

2020 Crossroads Cameo and 5 other Crossroads models, 1,112 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 20-368 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.