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Manufacturer recall number

Altec recall CSN 828

Altec calls it CSN 828. NHTSA filed it as campaign 21V548000 on Jul 21, 2021: equipment on the 2020 Altec AA-Class and 1 other Altec model, 1,284 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V5480002020 Altec AA-Class and 1 other Altec modelEquipmentJul 21, 20211,284moderate
Problem Altec Industries, Inc. (Altec) is recalling certain 2020 AA5X/AN5X, AA5X(E)/AN5X(E), AA6X/AN6X, AA6X(E)/AN6X(E), AN4X-OC/AN4X(E)-OC, AN5X-OC/AN5X(E)-OC, AA/AN67-E100, and AA/AN67(E)-E100 vehicles. The leveling sprocket may have a failed weld between the sprocket and hub assembly. Risk Uncontrolled platform leveling increases the risk of injury and death. Fix Altec will inspect and replace the damaged sprocket assembly, free of charge. If no damage is observed, a secondary retention kit will be installed to limit rotation of the platform, free of charge. Owner notification letters were mailed on September 15, 2021. Owners may contact Altec's customer service at 1-877-462-5832. Altec's number for this recall is CSN 828.

The manufacturer’s own words as filed for 21V548000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. CSN 828 is the number Altec assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V548000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is CSN 828 the same recall as 21V548000?

Yes. CSN 828 is Altec’s own number for it; 21V548000 is NHTSA’s. One recall, two references.

Which vehicles does CSN 828 cover?

2020 Altec AA-Class and 1 other Altec model, 1,284 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the CSN 828 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.