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HomeRecalls Alta SVC-ESB-18-004
Manufacturer recall number

Alta recall SVC-ESB-18-004

Alta calls it SVC-ESB-18-004. NHTSA filed it as campaign 18V502000 on Jul 31, 2018: electrical system on the 2018–2019 Alta Redshift EXR and 1 other Alta model, 215 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
18V5020002018–2019 Alta Redshift EXR and 1 other Alta modelElectrical SystemJul 31, 2018215minor
Problem Alta Motors (Alta) is recalling certain 2019 Alta Redshift EXR and 2018-2019 Alta Redshift MXR motorcycles. The software for the throttle control may fault if the throttle is rolled forward past the closed position, possibly resulting in a motorcycle stall. Risk A motorcycle stall can increase the risk of a crash. Fix Alta will notify owners, and dealers will install an update for the throttle software, free of charge. The recall began August 6, 2018. Owners may contact Alta customer service at 1-415-230-0755. Alta's number for this recall is SVC-ESB-18-004.

The manufacturer’s own words as filed for 18V502000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SVC-ESB-18-004 is the number Alta assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 18V502000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SVC-ESB-18-004 the same recall as 18V502000?

Yes. SVC-ESB-18-004 is Alta’s own number for it; 18V502000 is NHTSA’s. One recall, two references.

Which vehicles does SVC-ESB-18-004 cover?

2018–2019 Alta Redshift EXR and 1 other Alta model, 215 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SVC-ESB-18-004 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.