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Manufacturer recall number

AEV recall 20E-078

AEV calls it 20E-078. NHTSA filed it as campaign 20V783000 on Dec 15, 2020: electrical system on the 2020–2021 AEV Freightliner M2 Ambulance and 2 other AEV models, 7 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
20V7830002020–2021 AEV Freightliner M2 Ambulance and 2 other AEV modelsElectrical SystemDec 15, 20207high
Problem Halcore Group, Inc. (Halcore) is recalling certain 2020-2021 American Emergency Vehicle Traumahawk Type I Ram 4500, 2020 American Emergency Vehicle Type I Ford F-450 and Ford F-550, and 2021 American Emergency Vehicle Medium Duty Ambulance Freightliner M2 vehicles, equipped with Weldon V-Mux Vista IV Standard LCD displays used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations. Risk If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury. Fix Halcore will notify owners, and dealers will provide updated replacement Vista IV units, free of charge. The recall began January 11, 2021. Owners may contact Halcore customer service at 1-800-447-0343. Halcore's number for this recall is 20E-078.

The manufacturer’s own words as filed for 20V783000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 20E-078 is the number AEV assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 20V783000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 20E-078 the same recall as 20V783000?

Yes. 20E-078 is AEV’s own number for it; 20V783000 is NHTSA’s. One recall, two references.

Which vehicles does 20E-078 cover?

2020–2021 AEV Freightliner M2 Ambulance and 2 other AEV models, 7 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 20E-078 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.