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NHTSA campaign 21V886000

2020–2022 Entegra and Jayco: suspension recall

Loose or broken suspension fasteners can allow the rear-drive axle to shift out of place, increasing the risk of a crash.

high 625 vehicles affected

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Jayco, Inc. (Jayco) is recalling certain 2020-2022 Anthem, Embark, Reatta, and Reatta XL motorhomes. The rear suspension mounting fasteners that attach the rear-drive axle to the rear suspension may not have been tightened properly, which could allow the fasteners to loosen or break. Risk Loose or broken suspension fasteners can allow the rear-drive axle to shift out of place, increasing the risk of a crash. Fix Jayco will work with Shyft to notify owners, and dealers will inspect the rear suspension fasteners for damage, and replace and tighten them as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Jayco customer service at 1-800-283-8267.

Reported to NHTSA Nov 16, 2021 by Jayco, Inc, owners notified Jan 14, 2022.

Which vehicles are covered

Source: NHTSA campaign 21V886000
Model yearOn WhichTrim
2020 Entegra Anthem
2021 Entegra Anthem
2022 Entegra Anthem
2022 Entegra Embark
2020 Entegra Reatta
2021 Entegra Reatta
2022 Entegra Reatta
2020 Entegra Reatta XL
2021 Entegra Reatta XL
2022 Entegra Reatta XL
2020 Entegra Redundant Embark
2021 Entegra Redundant Embark
2020 Jayco Embark
2021 Jayco Embark
2022 Jayco Embark

None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

The federal paperwork

Source: nhtsa.gov

Filed documents

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Campaign 21V886000

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Common questions

Source: NHTSA, 49 CFR Part 573

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.