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NHTSA campaign 20V308000 · manufacturer recall RC000190

2020 Thor and Thor Motor Coach: power train recall

If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.

minor 566 vehicles affected

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates. Risk If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash. Fix TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.

Reported to NHTSA May 27, 2020 by Thor Motor Coach, owners notified Jun 25, 2020.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

The defect is an incorrect owner's manual description of the Auto-P function, not a mechanical failure; the remedy is a manual supplement, and the rollaway risk is conditional on the driver relying on the incorrect documentation rather than any hardware failure.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

Which vehicles are covered

Source: NHTSA campaign 20V308000
Model yearOn WhichTrim
2020 Thor Daybreak—
2020 Thor Motor Coach Chateau—
2020 Thor Motor Coach Chateau Citation—
2020 Thor Motor Coach Compass—
2020 Thor Motor Coach Daybreak—
2020 Thor Motor Coach Delano—
2020 Thor Motor Coach Four Winds—
2020 Thor Motor Coach Four Winds Siesta—
2020 Thor Motor Coach Freedom Elite—
2020 Thor Motor Coach Gemini—
2020 Thor Motor Coach Quantum—
2020 Thor Motor Coach Siesta—
2020 Thor Motor Coach Synergy—
2020 Thor Motor Coach Tiburon—

None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 20V308000 · the manufacturer calls it RC000190

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is RC000190 the same recall as 20V308000?

Yes. RC000190 is the number Thor Motor Coach uses for this campaign in its own paperwork and in the letter it sends owners. 20V308000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.