⌘K
Federal filingsHome›Recalls› 18V148000
NHTSA campaign 18V148000 · manufacturer recall 69Q9

2007–2014 Volkswagen CC and 4 other Volkswagen models: air bags recall

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

critical 363,713 vehicles affected 68% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode. Risk In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. Fix Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.

Reported to NHTSA Mar 6, 2018 by Volkswagen Group of America, Inc, owners notified Mar 16, 2018.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

Takata-style inflator rupture can send metal fragments into occupants during airbag deployment, causing serious injury or death — a direct, confirmed lethal failure mode of a primary restraint system.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

The fix, from the dealer bulletin

Source: NHTSA remedy instructions and dealer notice
Stop-sale Yes: the bulletin says the vehicle may not be sold or delivered until repaired
Remedy Instructions filed: the dealer bulletin exists

Special tools

  • • Trim Removal Wedge – 3409 (or equivalent)
  • • ESD Worksurface - VAS 6613

The advisory, as filed: “New Vehicles in Dealer Inventory: I t is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.”

Read from NHTSA’s copy of the manufacturer’s dealer documents (manufacturer campaign 69Q9). The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.

Which vehicles are covered

Source: NHTSA campaign 18V148000

Vehicles built Nov 2, 2006 to May 27, 2009 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model yearOn WhichTrim
2009 Volkswagen CCevery Volkswagen on this site
2010 Volkswagen CCevery Volkswagen on this site
2011 Volkswagen CCevery Volkswagen on this site
2012 Volkswagen CCevery Volkswagen on this site
2013 Volkswagen CCevery Volkswagen on this site
2014 Volkswagen CCevery Volkswagen on this site
2010 Volkswagen EOSevery Volkswagen on this site
2011 Volkswagen EOSevery Volkswagen on this site
2012 Volkswagen EOSevery Volkswagen on this site
2013 Volkswagen EOSevery Volkswagen on this site
2014 Volkswagen EOSevery Volkswagen on this site
2010 Volkswagen Golfevery Volkswagen on this site
2011 Volkswagen Golfevery Volkswagen on this site
2012 Volkswagen Golfevery Volkswagen on this site
2013 Volkswagen Golfevery Volkswagen on this site
2014 Volkswagen Golfevery Volkswagen on this site
2007 Volkswagen Passatevery Volkswagen on this site
2008 Volkswagen Passatevery Volkswagen on this site
2009 Volkswagen Passatevery Volkswagen on this site
2010 Volkswagen Passatevery Volkswagen on this site
2012 Volkswagen Passatevery Volkswagen on this site
2013 Volkswagen Passatevery Volkswagen on this site
2014 Volkswagen Passatevery Volkswagen on this site
2007 Volkswagen Passat Wagonevery Volkswagen on this site
2008 Volkswagen Passat Wagonevery Volkswagen on this site
2009 Volkswagen Passat Wagonevery Volkswagen on this site
2010 Volkswagen Passat Wagonevery Volkswagen on this site

None of the vehicles this campaign names has a page on WhichTrim: every model year it names is older than the catalogue, which begins at 2016. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 68%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 18V148000 · the manufacturer calls it 69Q9

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

NHTSA’s investigation file links this recall to engineering analysis EA15001.

Advertisement

A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is 69Q9 the same recall as 18V148000?

Yes. 69Q9 is the number Volkswagen Group of America, Inc uses for this campaign in its own paperwork and in the letter it sends owners. 18V148000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Nov 2, 2006 to May 27, 2009. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits NHTSA's Office of Defects Investigation. NHTSA’s investigation file links this recall to engineering analysis EA15001. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.