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NHTSA campaign 17V608000 · manufacturer recall SC155

2016 Kia Soul: steering recall

If the pinion gear separates, steering will be lost, increasing the risk of a crash.

critical 342,381 vehicles affected 66% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly. Risk If the pinion gear separates, steering will be lost, increasing the risk of a crash. Fix Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.

Reported to NHTSA Sep 29, 2017 by Kia Motors America, owners notified Nov 16, 2017.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

Pinion gear separation causes complete, sudden loss of steering control at speed, which is a direct loss-of-control failure of the vehicle itself rather than a potential hazard to others.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

The fix, from the dealer bulletin

Source: NHTSA remedy instructions and dealer notice
Stop-sale Yes: the bulletin says the vehicle may not be sold or delivered until repaired
Remedy Instructions filed: the dealer bulletin exists

Labour, as the warranty table lists it

  • 2 h · op B2100Q · QK 1 56415 1M000QQK 1 SC155B WARRANTY INFORMATION: N Code: N99 C Code: C99 SC155A &…

The operation code and time the manufacturer pays the dealer; a customer-pay estimate elsewhere is a different number.

Special tools

  • Tool Name Tool Number Figure Comments SC155 Steering
  • Campaign Tool Kit KQ577 B2400QQK

Torque

  • Tightening torque: 27.5 lb.ft (37.3 N.m, 3.8 kgf.m)
  • Tightening torque: 94.0 lb.ft (125 N.m, 13.0 kgf.m)
  • Tightening torque: 130 lb.ft (175 N.m, 18.0 kgf.m)
  • Tightening torque: 57.56 lb.ft (78 N.m, 7.95 kgf.m)

The advisory, as filed: “Under applicable law, you may not sell or otherwise deliver any affected vehicle until it has been repaired pursuant to the procedures set forth in this bulletin.”

Read from NHTSA’s copy of the manufacturer’s dealer documents (manufacturer campaign SC155). The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.

Which vehicles are covered

Source: NHTSA campaign 17V608000

Vehicles built Jul 21, 2013 to Sep 30, 2015 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model yearClassSafety SignalRecalls on file
2016 Kia SoulCompact SUVF5

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 66%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 17V608000 · the manufacturer calls it SC155

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is SC155 the same recall as 17V608000?

Yes. SC155 is the number Kia Motors America uses for this campaign in its own paperwork and in the letter it sends owners. 17V608000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Jul 21, 2013 to Sep 30, 2015. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.