2011–2017 Isuzu NPR and 5 other Isuzu models: power train recall
The loose bolts can allow the wheel assembly to move outward from the axle housing, affecting the control of the vehicle and reducing braking performance, thereby increasing a risk of a crash.
What was reported
Source: manufacturer filing, 49 CFR Part 573Reported to NHTSA Mar 21, 2017 by Isuzu Technical Center of America, Inc, owners notified Apr 19, 2017.
What that means, in plain English
Source: WhichTrim's reading of the filing above — not NHTSA's wordingLoose wheel bearing hub locking bolts can allow the wheel assembly to move outward, degrading braking performance and vehicle control, which is a serious crash risk but no stop-drive order was issued and the filing is hedged ('may not have been properly tightened').
Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.
The fix, from the dealer bulletin
Source: NHTSA remedy instructions and dealer noticeLabour, as the warranty table lists it
- 0.4 h · op V1702 · Left Rear Axle Bolt Torque Check Includes
The operation code and time the manufacturer pays the dealer; a customer-pay estimate elsewhere is a different number.
Torque
- 10. Torque the two (2) locking bolts to 10 Nm (87 lb in) (See Figure 8)
- 15. Torque the eight (8) axle shaft nuts to 46 Nm (34 lb ft)
- carrier oil fill plug and torque to 84 Nm (62 lb ft)
- removed wheel nuts and torque to 500 Nm (362 lb ft ). Install the six (6) wheel nut
Read from NHTSA’s copy of the manufacturer’s dealer documents. The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.
Which vehicles are covered
Source: NHTSA campaign 17V191000Vehicles built Jul 5, 2010 to Apr 19, 2016 — a VIN outside that window is not part of this campaign even if the year, make and model match.
| Model year | On WhichTrim |
|---|---|
| 2011 Isuzu NPR | — |
| 2012 Isuzu NPR | — |
| 2013 Isuzu NPR | — |
| 2014 Isuzu NPR | — |
| 2015 Isuzu NPR | — |
| 2016 Isuzu NPR | — |
| 2011 Isuzu NPR HD | — |
| 2012 Isuzu NPR HD | — |
| 2013 Isuzu NPR HD | — |
| 2014 Isuzu NPR HD | — |
| 2015 Isuzu NPR HD | — |
| 2016 Isuzu NPR HD | — |
| 2017 Isuzu NPR HD | — |
| 2015 Isuzu NPR XD | — |
| 2016 Isuzu NPR XD | — |
| 2017 Isuzu NPR XD | — |
| 2011 Isuzu NQR | — |
| 2012 Isuzu NQR | — |
| 2013 Isuzu NQR | — |
| 2014 Isuzu NQR | — |
| 2015 Isuzu NQR | — |
| 2016 Isuzu NQR | — |
| 2017 Isuzu NQR | — |
| 2011 Isuzu NRR | — |
| 2012 Isuzu NRR | — |
| 2013 Isuzu NRR | — |
| 2014 Isuzu NRR | — |
| 2015 Isuzu NRR | — |
| 2016 Isuzu NRR | — |
| 2017 Isuzu NRR | — |
| 2012 Isuzu Reach | — |
| 2013 Isuzu Reach | — |
| 2014 Isuzu Reach | — |
| 2015 Isuzu Reach | — |
| 2016 Isuzu Reach | — |
None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →
How much of it has been fixed
Source: manufacturer quarterly report, 49 CFR 573.7of the campaign
The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.
This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.
It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.
The federal paperwork
Source: nhtsa.govCheck one specific vehicle
A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.
Campaign 17V191000
Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.
A recall covers a build range. Only your VIN settles it.
Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.
Common questions
Source: NHTSA, 49 CFR Part 573Does this recall repair cost anything?
No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.
How do I know whether my vehicle is included?
By VIN, not by model year. This campaign covers vehicles built Jul 5, 2010 to Apr 19, 2016. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.
What if the repair is not available yet?
It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.
What did the manufacturer say was wrong?
The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.
Who started this recall?
NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.