Tesla preliminary evaluation PE23014
Loss of steering control. NHTSA’s Office of Defects Investigation opened this preliminary evaluation about the steering on 2 model years (2023). Opened Jul 28, 2023, closed Feb 5, 2024 after 6 months without a recall. closed
What NHTSA says
Source: Office of Defects Investigation, as filedOn July 28, 2023, The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-014) after receiving 12 Vehicle Owner Questionnaires (VOQs) reporting loss of steering control in model years (MY) 2023 Tesla Model 3 and Y vehicles. During PE23-014, ODI interviewed complainants, sent an Information Request (IR) letter to Tesla, and convened technical meetings with Tesla that included a joint inspection of a crashed vehicle. The investigation identified 2,388 total complaints regarding the alleged defect, including 124 complaints through VOQs and 2,264 complaints through manufacturer data. ODI is associating 1 crash to this investigation (11544655), where a driver was unable to complete a right hand turn in the intersection and hit a vehicle. This vehicle was subject to a joint inspection by ODI and Tesla. The steering rack was recovered by ODI with the consumer’s permission. ODI’s interviews of allegations supplied to the agency, in the form of VOQs, identified patterns of the incoming complaint traffic. Complaints allege an inability to turn the steering wheel, while other complaints allege an increase in required effort to turn the steering wheel. These conditions were reported to occur during the drive cycle as well as at start-up. Approximately one-third of complaints with a reported speed occurred at vehicle start-up or speeds less than 5 mph. Interviews with failures reported at speeds over 5 mph, half reported an inability to turn the steering wheel. A majority of complaints with a reported speed reported between 5 mph and 35 mph with approximately 1 in 10 occurring on open roads at speeds 35 mph and over. The highest reported speed regarding an alleged inability to turn the steering wheel is 75 mph. A majority of allegations reported seeing a warning message, “Steering assist reduced”, either before, during or after the loss of steering control. A portion of drivers described their steering begin to feel “notchy” or “clicky” either prior to or just after the incident. There have been multiple allegations of drivers blocking intersections and/or roadways. ODI is aware of over 50 vehicles which were allegedly towed as a result of the condition from a variety of areas including, driveways, parking lots, side of road and intersections. Multiple complaints state they were able to temporarily remedy the condition by power cycling the vehicle, but the issue reoccurred until the steering rack was replaced. Tesla supplied four steering rack part numbers on the subject vehicles. The investigation identified part numbers, 1044832-00-A and 1188832-00-A accounted for 2,187 of the complaints and 4 did not have original part number in the information request. ODI has upgraded PE23-014 to an Engineering Analysis (EA24-001) due to continued complaint traffic and to characterize the system conditions leading to- and stemming from- the alleged defect in vehicles supplied with steering rack part numbers 1044832-00-A and 1188832-00-A To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
A Preliminary Evaluation is the first formal stage: NHTSA has decided the complaints and other information it screened are worth a closer look, and asks the manufacturer for its own data on the condition. The summary is the agency’s own text from its investigation file, unedited; the resumes carrying the full reasoning are linked below.
The paperwork NHTSA filed
Source: every document on this action, at nhtsa.gov- Opening resume — ODI’s own summary of why it opened this — the subject, what prompted it, and the vehicles in scope.
- Closing resume — ODI’s own summary of why it closed this, and what it concluded.
| Document | Code | Filed | At NHTSA |
|---|---|---|---|
| Opening resume | INOA | 2023 | |
| Closing resume | INCLA | 2023 | |
| Information request to the manufacturer | INIM | 2023 | |
| Memo to the investigation file | INME | 2023 | |
| Filed document | INCV | 2023 |
These are NHTSA’s own files, served from the agency’s site — the resumes are what ODI wrote when it opened and closed the action, and the rest is the correspondence behind them, including what the manufacturer sent when the agency asked. They are linked, not copied: where a document names the people who wrote in, that redaction is the agency’s to make and its copy is the one you should read.
What owners had already reported
Source: complaints on file the day it openedWhen NHTSA opened this on Jul 28, 2023, owners had filed 694 complaints with the agency about the model years above, of which 27 named the steering NHTSA went on to investigate. Owner complaints are the agency’s main early signal: ODI screens them, and a Preliminary Evaluation is usually where a pattern in them ends up.
This is what the complaint file held on that date, not a claim about which reports prompted the investigation — NHTSA’s complaint records carry no investigation number, so nobody can make that link from the data alone. The opening resume linked above names the reports ODI itself cited. Complaint records on this site begin with 2016.
What this means for an owner
Source: and what happens nextAn investigation is not a finding that a defect exists, and it puts no duty on anyone. NHTSA opens a Preliminary Evaluation when complaints and other reports suggest a condition worth asking the manufacturer about; it upgrades to an Engineering Analysis when the answers warrant testing; it closes either when it recommends a recall, when the manufacturer recalls on its own, or when no defect trend is found. The agency’s own goals are about four months for a petition, eight for a Preliminary Evaluation or a Recall Query and eighteen for an Engineering Analysis; many run longer.
This one closed without a recall. That means NHTSA found no defect trend it chose to act on at the time, or the manufacturer addressed the condition another way (a service campaign or a bulletin, which have their own pages). A closed file can be reopened if new reports arrive.
Model years it names
Source: as NHTSA filed themA vehicle page’s investigation list carries the same action; a name here is the scope NHTSA opened, not a list of affected VINs.
Common questions
Source: NHTSA Office of Defects InvestigationIs PE23014 a recall?
No. A preliminary evaluation is NHTSA asking questions, not a recall. A safety recall carries an NHTSA campaign number and a duty to repair for free; this one closed without one. Whether one particular vehicle has an open recall is a VIN question at nhtsa.gov/recalls.
Is PE23014 still open?
No. It closed on Feb 5, 2024 without a recall.
Which vehicles does PE23014 cover?
NHTSA opened it on 2 model years: 2023 Tesla Model 3, 2023 Tesla Model Y. That is the scope of the inquiry, not a list of affected vehicles; a recall, if one follows, defines its own population by VIN.