Western Star service campaign SF698
Western Star filed this with NHTSA as a service campaign dated Jul 29, 2024, received Jun 5, 2024, about the exterior lighting — 5 documents under this number: SF698REV2-DLR LTR, SF698REV2-Bulletin, SF698-OWN LTR, SF698-DLR LTR and more. It names 17 model years (2020–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRevised Field Service Campaign for Western Star Heated Headlight Parameters. SECOND REVISION: The parameter set was updated to address a potential conflict that affected engine speed control functionality.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SF698REV2-DLR LTR | Service campaign | Jul 29, 2024 | 11005487 | not yet checked |
| SF698REV2-Bulletin | Service campaign | Jul 29, 2024 | 11005465 | not yet checked |
| SF698-OWN LTR | Service campaign | May 21, 2024 | 11000973 | not yet checked |
| SF698-DLR LTR | Service campaign | May 21, 2024 | 11000972 | not yet checked |
| SF698-Bulletin | Service campaign | May 21, 2024 | 11000971 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2020 Western Star 47X; 2021 Western Star 47X; 2022 Western Star 47X; 2023 Western Star 47X; 2024 Western Star 47X; 2025 Western Star 47X; 2020 Western Star 49X; 2021 Western Star 49X; 2022 Western Star 49X; 2023 Western Star 49X; 2024 Western Star 49X; 2025 Western Star 49X; 2021 Western Star 57X; 2022 Western Star 57X; 2023 Western Star 57X; 2024 Western Star 57X; 2025 Western Star 57X.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Western Star SF698 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the SF698 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SF698 cover?
The manufacturer filed it against 17 model years: 2020 Western Star 47X, 2021 Western Star 47X, 2022 Western Star 47X, 2023 Western Star 47X, 2024 Western Star 47X, 2025 Western Star 47X and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.