Western Star service campaign SF689
What it saysField Service Campaign for Twin Steer Idler Arm NHTSA’s full summary ↓
Western Star filed this with NHTSA as a service campaign dated Jul 25, 2024, received Aug 2, 2024, about the steering — 3 documents under this number: SF689-OWN LTR, SF689-DLR LTR, SF689-Bulletin. It names 2 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationField Service Campaign for Twin Steer Idler Arm
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SF689-OWN LTR | Service campaign | Jul 25, 2024 | 11005485 | PDF, 282 KB |
| SF689-DLR LTR | Service campaign | Jul 25, 2024 | 11005484 | PDF, 282 KB |
| SF689-Bulletin | Service campaign | Jul 25, 2024 | 11005464 | PDF, 282 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2023 Western Star 47X; 2024 Western Star 47X.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
More bulletins about the steering
Source: same model, same component group1 other manufacturer communication filed against the Western Star 47X under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| WP24-017 | Warranty extension | Sep 30, 2024 | Warranty Policy Letter for Steering Wheel Centering Policy Amendment |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Western Star, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Western Star SF689 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the SF689 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SF689 cover?
The manufacturer filed it against 2 model years: 2023 Western Star 47X, 2024 Western Star 47X. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.