Volkswagen bulletin SM 04-2024
What it saysThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a manufacturer communication dated Jul 22, 2024, received Aug 6, 2024, about the service brakes. It names 9 model years (2019–2025). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SM 04-2024 | Other | Jul 22, 2024 | 11005815 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 5WA-615-301-A | — | — | |
| 5WA-615-301-J | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 227 complaints with NHTSA since 2015. 16 of them name Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Hello, this vehicle is warping rotors in the first 10,000 miles of ownership and could cause a wreck. When driving at highway speeds and apply light pressure to the brakes I get heavy vibration in the steering wheel and the vehicle feels unsafe. The dealership will not replace under warranty. Very upsetting
2019 Volkswagen Arteon · Service Brakes · filed with NHTSA Feb 8, 2021 · ODI 11395246
Automatic Hill assist uses excessive brake force and for too long of a duration. This causes the vehicle to stall. Road inclination activation point of Hill assist is too sensitive. Brakes hold when it shouldn't. This is a factory default setting. Vehicle has stalled several times in traffic.
2024 Volkswagen Golf / GTI · Service Brakes · filed with NHTSA Oct 29, 2025 · ODI 11696286
The vehicle has a feature called "hill hold" that can not be disabled where it holds the brakes when stopped on a hill untill 3 seconds after removing your foot from the brake pedal.
2023 Volkswagen Golf / GTI · Service Brakes · filed with NHTSA Oct 29, 2025 · ODI 11696249
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the service brakes
Source: same model, same component group13 other manufacturer communications filed against these Volkswagen models under the same component group (service brakes), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V4622022067177_5 | Service bulletin | Aug 27, 2026 | Repair or Replace Information |
| V4619022015173_35 | Service bulletin | Aug 27, 2026 | Brake rotor resurfacing |
| V4619012010245_33 | Service bulletin | Aug 27, 2026 | Resurfacing Rotors during Perfect Delivery Inspection |
| V4622022067177_4 | Service bulletin | Nov 6, 2025 | Warranty Instruction and guidance |
| V4619012010245_32 | Service bulletin | Nov 5, 2025 | How to handle brake noise or pulsation during Perfect Delivery Inspection (PDI) |
| V4619022015173_34 | Service bulletin | Nov 4, 2025 | Identify and resurfacing brake rotors. |
| V4418012043620_8 | Service bulletin | Nov 3, 2025 | Alignment sheet submission. |
| SM 04-2025 VWGoA | Other | May 29, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen SM 04-2024 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SM 04-2024 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.
Which vehicles does SM 04-2024 cover?
The manufacturer filed it against 9 model years: 2023 Volkswagen Arteon, 2022 Volkswagen Arteon, 2021 Volkswagen Arteon, 2020 Volkswagen Arteon, 2019 Volkswagen Arteon, 2025 Volkswagen Golf / GTI and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.