Toyota bulletin TSB008723
What it saysTSB: Some 2023 model year Highlander vehicles may exhibit one or both of the following conditions: ?Hesitation when accelerating from a stop. ?Non-linear acceleration from a stop or rolling stop with steady throttle. NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Nov 3, 2023, received Dec 26, 2023, about the engine. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: Some 2023 model year Highlander vehicles may exhibit one or both of the following conditions: ?Hesitation when accelerating from a stop. ?Non-linear acceleration from a stop or rolling stop with steady throttle. The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB008723 | Service bulletin | Nov 3, 2023 | 10247799 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 198 complaints with NHTSA since 2015. 28 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2023 Toyota Highlander Hybrid. The contact stated that while depressing the brake pedal, there was a hesitation, and the vehicle surged forward before coming to a stop. There were no warning lights illuminated.
2023 Toyota Highlander · Electrical System · filed with NHTSA Aug 28, 2024 · ODI 11611346
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group24 other manufacturer communications filed against the Toyota Highlander under the same component group (engine), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| T-SB-0110-20 OBSOLETE | Service bulletin | Aug 20, 2026 | OBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete. Please see T-SB-0051-26. |
| 24TE04 | Warranty extension | Aug 11, 2026 | This Customer Support Program provides coverage as it applies to Flow Shut-off Valve Coolant Leak on Certain 2019-2021 Avalon & Avalon HV, 2… |
| T-SB-0104-21 OBSOLETE | Service bulletin | Feb 27, 2026 | OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. |
| T-SB-0119-15 REV2 | Service bulletin | Feb 13, 2026 | OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26. |
| T-SB-0009-26 | Service bulletin | Feb 13, 2026 | This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in… |
| T-SB-0112-24 REV2 | Service bulletin | Jun 19, 2025 | Some 2018 – 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Eng… |
| T-SB-0107-20 REV2 | Service bulletin | Feb 12, 2025 | OBSOLETE NOTICE February 11, 2025: This bulletin is now obsolete. Please see T-SB-0021-25. |
| T-SB-0021-25 | Service bulletin | Feb 10, 2025 | Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota TSB008723 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB008723 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does TSB008723 cover?
The manufacturer filed it against 1 model year: 2023 Toyota Highlander. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.