Tesla bulletin SB-23-17-009
What it saysOn some Model Y vehicles built at Fremont, the passenger side windshield wiper arm may make a ticking noise when the wiper is in operation. NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Oct 13, 2023, received Nov 27, 2023, about the visibility/wiper. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn some Model Y vehicles built at Fremont, the passenger side windshield wiper arm may make a ticking noise when the wiper is in operation. NOTE: The ticking noise does not affect the passenger side windshield wiper performance
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB-23-17-009 | Service bulletin | Oct 13, 2023 | 10245514 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 1,195 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group2 other manufacturer communications filed against the Tesla Model Y under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SB2118002 | Service bulletin | Mar 21, 2024 | Certain Model 3 and Model Y vehicles may be equipped with refrigerant pressure/temperature (P/T) sensors in the heat pump that can fault ove… |
| SB23-17-009 | Service bulletin | Oct 13, 2023 | On some Model Y vehicles built at Fremont, the passenger side windshield wiper arm may make a ticking noise when the wiper is in operation.… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB-23-17-009 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB-23-17-009 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB-23-17-009 cover?
The manufacturer filed it against 1 model year: 2023 Tesla Model Y. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.