Tesla bulletin SB-23-17-002 R1
What it saysIn 2021 - 2022 Model S vehicles running software version 2022.20.9 or later, Autopilot and Active Safety Features that were using front radar sensor data transitioned to using camera data (Tesla Vision), making… NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Jul 28, 2023, received Aug 21, 2023, about the forward collision avoidance. It names 2 model years (2021–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationIn 2021 - 2022 Model S vehicles running software version 2022.20.9 or later, Autopilot and Active Safety Features that were using front radar sensor data transitioned to using camera data (Tesla Vision), making the front radar sensor unnecessary.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB-23-17-002 R1 | Service bulletin | Jul 28, 2023 | 10240956 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 320 complaints with NHTSA since 2015. 152 of them name Forward Collision Avoidance, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Tesla provides a back-up input form to its touch screen -- namely voice commands. Voice commands operate, among other things, map positioning, HVAC, lighting. Unfortunately, as quiet as the car is, the voice commands are a roulette wheel of results. 80% accuracy in detecting the specific command is the best Tesla manages.
2022 Tesla Model S · Electrical System · filed with NHTSA Aug 17, 2022 · ODI 11479846
The contact owns a 2022 Tesla Model S. The contact stated while driving at an undisclosed speed with the ADAS Adaptive Cruise Control activated, the vehicle experienced Phantom Braking with an unknown warning light intermittently illuminated. The vehicle was not diagnosed or repaired.
2022 Tesla Model S · Forward Collision Avoidance · filed with NHTSA Sep 27, 2022 · ODI 11486756
The start up chime that dings when the car starts plays CONTINUOUSLY while the car is driven. This is not only distracting, but it prevents the driver from hearing the other dings that are associated with the safety systems (collision warning, lane departure, etc.).
2021 Tesla Model S · Electrical System · filed with NHTSA Jan 27, 2022 · ODI 11449096
In depth: 2021 Tesla Model S automatic emergency braking problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB-23-17-002 R1 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB-23-17-002 R1 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB-23-17-002 R1 cover?
The manufacturer filed it against 2 model years: 2022 Tesla Model S, 2021 Tesla Model S. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.