Tesla bulletin SB-23-11-001
What it saysOn some Model X vehicles, the front door(s) may require manual assistance to fully close the doors because the cinch actuator(s) may not have been manufactured to Tesla specifications. NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Jul 11, 2023, received Aug 21, 2023, about the equipment. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn some Model X vehicles, the front door(s) may require manual assistance to fully close the doors because the cinch actuator(s) may not have been manufactured to Tesla specifications. The cinch actuators assist with the closing of the front doors on the automatic door feature. The front doors can always be manually opened or closed.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB-23-11-001 | Service bulletin | Jul 11, 2023 | 10240955 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 195 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group7 other manufacturer communications filed against the Tesla Model X under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| Index380 | Service bulletin | Mar 30, 2024 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Index379 | Service bulletin | Mar 27, 2024 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Index382 | Service bulletin | Mar 26, 2024 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Index381 | Service bulletin | Mar 26, 2024 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Owner's Manual-3 | Service bulletin | Jun 9, 2023 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Manual-3 | Service bulletin | May 22, 2023 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
| Manual-2 | Service bulletin | May 22, 2023 | Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB-23-11-001 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB-23-11-001 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB-23-11-001 cover?
The manufacturer filed it against 1 model year: 2023 Tesla Model X. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.