Subaru bulletin 15-309-23
What it saysThis Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Apr 24, 2023, received May 2, 2023, about the equipment. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 15-309-23 | Service bulletin | Apr 24, 2023 | 10235301 | PDF, 950 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 42 complaints with NHTSA since 2015. 16 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I am writing to express my concern regarding a series of significant issues I’ve experienced with my vehicle, all occurring within a span of less than six months and well within the 3-year/36,000-mile warranty period.
2023 Subaru Solterra · Electrical System · filed with NHTSA May 7, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group7 other manufacturer communications filed against the Subaru Solterra under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 12-249-23R | Service bulletin | May 13, 2026 | This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time exposure to pollen on pain… |
| 01-184-22R | Service bulletin | Apr 24, 2026 | This Service Information Bulletin announces the Pre-Delivery Inspection (PDI) procedure for Solterra. |
| 15-130-08R | Service bulletin | Oct 29, 2025 | This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way som… |
| 17-17-13R | Service bulletin | Jul 10, 2025 | NOTE: The Airbag systems used on previous and current WRX, STI and Tribeca models are NOT equipped with EDR functionality. This Bulletin p… |
| 15-242-19R | Service bulletin | Mar 19, 2024 | This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen… |
| 14-30-24 | Service bulletin | Mar 19, 2024 | This bulletin provides an outline for reprogramming with the use of GTS+. |
| 15-285-21R | Service bulletin | Jul 13, 2023 | This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 15-309-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 15-309-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 15-309-23 cover?
The manufacturer filed it against 1 model year: 2023 Subaru Solterra. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.