Subaru bulletin 07-225-24R
What it says"This bulletin announces the availability of new reprogramming files developed to address the following three symptoms. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Oct 31, 2024, received May 2, 2024, about the forward collision avoidance — 3 documents under this number. It names 6 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"This bulletin announces the availability of new reprogramming files developed to address the following three symptoms. SYMPTOM #1: After the EyeSight camera has been exposed to high humidity/temperature conditions without any operation, the cooling fans become inoperable and DTC B28C7 (Fan Motor RPM) is detected by the EyeSight Stereo Camera Assembly. SYMPTOM #2: The EyeSight system enters into a temporary halt mode with an E5 halt code detected by the EyeSight Stereo Camera Assembly. SYMPTOM #3: DTC B28A6 (Internal Stereo Camera Communication 1) is detected by the EyeSight Stereo Camera Assembly. SYMPTOM #3: DTC B28A6 (Internal Stereo Camera Communication 1) is detected by the EyeSight Stereo Camera Assembly"
Trouble codes it names: B28A6 B28C7
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 07-225-24R | Service bulletin | Oct 31, 2024 | 11009700 | PDF, 1,193 KB |
| 07-225-24R | Service bulletin | May 14, 2024 | 11000822 | PDF, 1,193 KB |
| 07-225-24R | Service bulletin | Apr 18, 2024 | 10253976 | PDF, 1,194 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 313 complaints with NHTSA since 2015. 134 of them name Forward Collision Avoidance, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car…
2024 Subaru Legacy · Electrical System · filed with NHTSA Oct 11, 2024
Pulling into our home driveway at a slow rate of speed, the auto emergency braking engaged for no reason and came to an abrupt stop. This system now has be concerned that it will engage at random times while driving and potentially cause an accident. We are taking the car to the dealer for inspection
2023 Subaru Outback · Forward Collision Avoidance · filed with NHTSA May 11, 2023
The contact owns a 2023 Subaru Legacy. The contact stated that while driving at various speeds, the forward collision avoidance warning system would independently be active without an obstacle in front of the vehicle; the "Obstacle Detected" warning message would appear on the instrument panel.
2023 Subaru Legacy · Forward Collision Avoidance · filed with NHTSA Mar 15, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the forward collision avoidance
Source: same model, same component group2 other manufacturer communications filed against these Subaru models under the same component group (forward collision avoidance), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| EEA-26 | Service bulletin | Jan 5, 2026 | This Product Enhancement Program announces the availability of a reprogramming file pack for the eyesight control module. This software upda… |
| 07-225-24 | Service bulletin | Mar 13, 2024 | "This bulletin announces the availability of new reprogramming files developed to address the following three symptoms: EyeSight camera coo… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 07-225-24R a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 07-225-24R repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 07-225-24R cover?
The manufacturer filed it against 6 model years: 2024 Subaru Ascent, 2023 Subaru Ascent, 2024 Subaru Legacy, 2023 Subaru Legacy, 2024 Subaru Outback, 2023 Subaru Outback. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.