Mercedes-Benz bulletin LI72.10-P-076610
What it saysLeft and/or right front door could scuff or jamb when opening/closing in the rear upper area at the B-pillar cover of the rear doors, see picture 1 Grub screw of upper hinge of left and/or right front door is loose. 1. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Jun 28, 2023, received Jul 3, 2023, about the latches/locks/linkages. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationLeft and/or right front door could scuff or jamb when opening/closing in the rear upper area at the B-pillar cover of the rear doors, see picture 1 Grub screw of upper hinge of left and/or right front door is loose. 1. Remove the grub screw. 2. Apply thread locking agent to the thread of the grub screw. 3. Install the grub screw and tighten with 23 Nm.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI72.10-P-076610 | Service bulletin | Jun 28, 2023 | 10238414 | PDF, 2,553 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 52 complaints with NHTSA since 2015.
While driving at 60mph my panoramic sunroof completely shattered. Nothing at all hit the sunroof to cause it to shatter. If my sunshade cover had not been on, the glass would have fallen on me while operating my vehicle. This is not only dangerous but unacceptable. It was also a distraction that could have caused an accident.
2023 Mercedes-Benz C-Class · Structure · filed with NHTSA May 23, 2025 · ODI 11662742
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI72.10-P-076610 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI72.10-P-076610 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI72.10-P-076610 cover?
The manufacturer filed it against 2 model years: 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.