Mercedes-Benz bulletin LI27.60-P-071321
What it saysComplaint Transmission limp-home mode with fault message in IC "Gear Change to R Not Possible", the even gears are locked. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Aug 7, 2025, received Jul 27, 2020, about the power train — 2 documents under this number. It names 17 model years (2019–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint Transmission limp-home mode with fault message in IC "Gear Change to R Not Possible", the even gears are locked. The concern of transmission limp-home mode disappears after the ignition is switched off and on again. P092500 The shift valve of the hollow shaft has a malfunction. _ is present in the DKG Control Unit (Y3/14n4), and the extended freeze frame data shows hex code 25 F2 (see attachments for reference) Cause Hydraulic fault caused by the transmission software. The engagement of 2nd gear by preselection after 4-3 downshift does not function due to activation fault. Remedy Check the transmission software level and follow the steps below: You can use the EEPROM as txt file for Program version (see attachments for reference) 18a software: Flash transmission control unit Y3/14nY with latest software using Xentry, version 09/2021 or 12/2021 and all add-ons (except model designations 118.351, 118.651, 177.051, 177.151, 177.951); delete fault memory. 18b software: Flash transmission control unit Y3/14nY with latest software using Xentry, version 12/2023 and all add-ons If there is no software available for the DKG Control Unit, or the concern is still present after the software update: Please submit a TIPS case to the Powertrain Inbox and include the following information: - Initial Quick Test w/ Freeze Frame Data - DKG Control Unit Log - Guided Test result for P092500 - Initial EEPROM (before performing any adaptations) - Current EEPROM data
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI27.60-P-071321 | Service bulletin | Aug 7, 2025 | 11022048 | PDF, 82 KB |
| LI27.60-P-071321 | Service bulletin | Jun 10, 2020 | 10177545 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 17 model years this bulletin names have filed 293 complaints with NHTSA since 2015. 76 of them name Electrical System, Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the…
2023 Mercedes-Benz CLA-Class · Electrical System · filed with NHTSA Oct 3, 2025 · ODI 11691317
this car really has a lot of issues and honestly if I didn’t know what to do last night and didn’t know about cars, it could have seriously cost me my life but luckily I was able to move out the way of a truck that was coming fast behind me while I was at a traffic light and when the light turned green the car would not start back up…
2022 Mercedes-Benz GLB-Class · Electrical System · filed with NHTSA Aug 10, 2024 · ODI 11607732
My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery paid almost 400 dollars and it still…
2020 Mercedes-Benz CLA-Class · Electrical System · filed with NHTSA Sep 12, 2025 · ODI 11686937
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group10 other manufacturer communications filed against these Mercedes-Benz models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI 27.10-P-080851 | Service bulletin | Aug 29, 2026 | Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situat… |
| LI27.19-P-080823 | Service bulletin | Aug 25, 2026 | Complaint Customers may report one or more of the following: • Transmission malfunction message • Check engine light illuminated • Shifts in… |
| LI35.30-P-058566 | Service bulletin | Jul 14, 2026 | Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once… |
| LI35.31-P-074854 | Service bulletin | Jan 23, 2026 | Complaint Noises from the rear axle differential, particularly when cornering slowly Cause Small quantity of water entering into oil of mult… |
| LI27.19-P-080155 | Service bulletin | Dec 19, 2025 | Complaint Oil residue in connector of transmission control unit in dual-clutch transmission models 724.0 and 724.1. Cause As part of the pro… |
| LI33.30-P-056665 | Service bulletin | Nov 15, 2025 | Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once… |
| LI35.31-P-077429 | Service bulletin | Oct 29, 2025 | Instrument cluster message "4MATIC inoperative". The following fault code may be present in all-wheel drive control unit N15/17: P147354 - E… |
| LI27.19-P-072588 | Service bulletin | Sep 17, 2025 | Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communicati… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI27.60-P-071321 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI27.60-P-071321 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI27.60-P-071321 cover?
The manufacturer filed it against 17 model years: 2022 Mercedes-Benz A-Class, 2021 Mercedes-Benz A-Class, 2020 Mercedes-Benz A-Class, 2019 Mercedes-Benz A-Class, 2025 Mercedes-Benz CLA-Class, 2024 Mercedes-Benz CLA-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.