Mercedes-Benz service campaign 2024080001
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 EQS (296 platform) vehicles, the supplementary booklet for the digital key was not included with the vehicle. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Sep 20, 2024, received Sep 23, 2024. It names 2 model years across Mercedes-Benz and Mercedes-Maybach (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Mercedes-Benz · Mercedes-Maybach.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 EQS (296 platform) vehicles, the supplementary booklet for the digital key was not included with the vehicle. Consequently, the digital key cannot be activated and as a result, it will become invalid and non-functional. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will add the supplementary booklet.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2024080001 | Service campaign | Sep 20, 2024 | 11007955 | PDF, 776 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themMercedes-Benz 1 model year
Mercedes-Maybach 1 model year
Also filed against: 2024 Mercedes-Maybach EQS SUV 680 4MATIC.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 12 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz and Mercedes-Maybach, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2024080001 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2024080001 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2024080001 cover?
The manufacturer filed it against 2 model years across 2 brands (Mercedes-Benz and Mercedes-Maybach): 2024 Mercedes-Benz EQS, 2024 Mercedes-Maybach EQS SUV 680 4MATIC. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.