Mazda service campaign SSPA6
What it saysMazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service campaign dated Apr 3, 2025, received Aug 25, 2017, about the air bags — 10 documents under this number: SSPA6 FCa, SSPA6 Repair, SSPA6 FC and 7 more. It names 1 model year (2016). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
What it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSPA6 FCa | Service campaign | Apr 3, 2025 | 11017717 | PDF, 412 KB |
| SSPA6 Repair | Service campaign | Mar 5, 2025 | 11016380 | PDF, 276 KB |
| SSPA6 FC | Service campaign | Mar 5, 2025 | 11016379 | PDF, 298 KB |
| SSPA6 | Service bulletin | Jul 10, 2020 | 10177976 | PDF, 349 KB |
| SSPA6 | Service bulletin | Feb 5, 2019 | 10154429 | not found |
| SSPA6 | Service bulletin | Jul 12, 2018 | 10143969 | not found |
| SSPA6 | Service bulletin | Jan 11, 2018 | 10129355 | not found |
| SSPA6 | Service bulletin | Oct 2, 2017 | 10123445 | not found |
| SSPA6 | Service bulletin | Jun 15, 2017 | 10116235 | not found |
| SSPA6 | Service bulletin | Nov 22, 2016 | 10118482 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 512 complaints with NHTSA since 2015. 72 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Mazda CX-5, the 34 owners who gave an odometer reading for Electrical System reported it at a median of 35,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The transmission needed to be replaced after 1,525 miles. Today, after 1,600 miles the driver's window automatic up/down function stopped working
2016 Mazda CX-5 · Electrical System · filed with NHTSA Dec 19, 2015 · ODI 10811262
In depth: 2016 Mazda CX-5 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SSPA6 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSPA6 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SSPA6 cover?
The manufacturer filed it against 1 model year: 2016 Mazda CX-5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.