Mazda bulletin 02-002-24
What it saysTSB 02-002/24 Parts Change: CX-90 ABNORMAL NOISE FROM VEHICLE FRONT WHEN TRAVELING OVER A BUMP WHILE TURNING IN LOW-SPEED Please be aware that Mazda has changed from ordering the individual parts needed for this… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Apr 12, 2024, received Mar 5, 2024, about the suspension — 2 documents under this number: 02-002-24 dealer and 1 more. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB 02-002/24 Parts Change: CX-90 ABNORMAL NOISE FROM VEHICLE FRONT WHEN TRAVELING OVER A BUMP WHILE TURNING IN LOW-SPEED Please be aware that Mazda has changed from ordering the individual parts needed for this Technical Service Bulletin repair to ordering a single kit part number. The individual parts are no longer provided by the supplier as single items and cannot be ordered separately. The new kit includes all the items needed for the TSB repair (P/N: KBY0-34-4DX).
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 02-002-24 dealer | Service bulletin | Apr 12, 2024 | 10254083 | PDF, 81 KB |
| 02-002-24 | Service bulletin | Feb 29, 2024 | 10251296 | PDF, 843 KB |
What the document itself lists
The manufacturer titles it “TSB 02-002/24 Parts Change: CX-90 ABNORMAL NOISE FROM VEHICLE FRONT”.
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| KBY0-34-4DX | — | — | eBay Motors → |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 440 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group17 other manufacturer communications filed against the Mazda CX-90 under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 02-002-26 | Service bulletin | May 27, 2026 | Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while… |
| 02-001-26 | Service bulletin | Apr 30, 2026 | Some customers may complain that an abnormal noise is heard from the front suspension when driving on rough road surfaces or when passing ov… |
| SA-057-25 | Service bulletin | Dec 5, 2025 | A technician may report that DTC U0415:68 - VCM (Vehicle Control Module) cannot be cleared after replacing the DSC… |
| 02-002-25a | Service bulletin | Sep 25, 2025 | Some vehicles may experience a knocking noise from the front suspension when driving on a rough road or traveling over bumps. This noise is… |
| 02-002-25 | Service bulletin | Jul 4, 2025 | Some vehicles may experience a knocking noise from the front suspension when driving on a rough road or traveling over bumps. This noise is… |
| 02-001-25a | Service bulletin | May 29, 2025 | Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while… |
| MSP62 | Service campaign | Mar 12, 2025 | MSP62 - MAZDA SERVICE PROGRAM - 2024 CX-90 - ABNORMAL NOISE FROM FRONT OF VEHICLE. Mazda Motor Corporation has decided to conduct a Mazda Se… |
| 02-001-25 | Service bulletin | Mar 11, 2025 | Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 02-002-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 02-002-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 02-002-24 cover?
The manufacturer filed it against 1 model year: 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.