Jeep bulletin 02-002-24 REV. A
What it says"Noise While Driving Over Bumps Customers may experience the following: Noise (metallic rattle) coming from the front end while driving over bumps. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Jun 29, 2024, received Jul 2, 2024, about the suspension. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Noise While Driving Over Bumps Customers may experience the following: ● Noise (metallic rattle) coming from the front end while driving over bumps. This bulletin involves replacing both tension links (lower control arms)."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 02-002-24 REV. A | Service bulletin | Jun 29, 2024 | 11002803 | PDF, 134 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68508856AA | Arm, Lower Control-Front | — | eBay Motors → |
| 68508857AA | Arm, Lower Control-Front | — | eBay Motors → |
| 06509298AA | Nut, Hex Flange M22 x | — | eBay Motors → |
| 68481168AA | — | — | eBay Motors → |
| 06513016AA | — | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 02-10-05-9E | Arm, Lower Control - Replace Both Sides (1 - Semi-Skilled) 4 - Chassis | 0.9 hrs |
| 02-10-05-62 | Air Suspension Equipped (1 - Semi-Skilled) 4 - Chassis | 0.3 hrs |
| 02-00-01-52 | Wheel Alignment Both Front and Rear (1 - Semi-Skilled) 4 - Chassis | 1.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Jeep’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 578 complaints with NHTSA since 2015. 102 of them name Suspension — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Jeep Grand Cherokee, the 18 owners who gave an odometer reading for Suspension reported it at a median of 46,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I own a 2023 Jeep Grand Cherokee. On August 18, 2025, the rear suspension coil detached and fell off in my driveway. I had the vehicle repaired at an authorized Jeep dealership. However, on **August 31, 2025 — just 13 days later — the exact same coil spring detached again, this time while I was driving at freeway speeds.
2023 Jeep Grand Cherokee · Suspension · filed with NHTSA Sep 1, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group21 other manufacturer communications filed against the Jeep Grand Cherokee under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100897Rev1 | Service bulletin | Sep 10, 2026 | Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932… |
| 9100897 | Service bulletin | Sep 3, 2026 | Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932… |
| S2102000004 REV. C | Service bulletin | Jun 25, 2026 | WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance (Incorrect "S2123000004" indicated on published document) |
| 9100811 | Service bulletin | Jun 25, 2026 | Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling lin… |
| 9100811Rev3 | Service bulletin | May 26, 2026 | ***68375577A$ is not showing the correct verbiage please update and correct*** Clunking when going over bumps, potholes, or turns. During di… |
| 9100811 REV1 | Service bulletin | May 18, 2026 | Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling lin… |
| 9100446 | Service bulletin | Apr 22, 2026 | "Frt Stabilizer assembly(smartbar) BSR from the front end due to Smartbar (disconnecting front sway bar). Root cause was identified as anti… |
| S2602000003 | Service bulletin | Mar 27, 2026 | Clunk, Creaking, Squeaking, Knocking Noise From Front Suspension Over Bumps And Or Rough Road Conditions. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 02-002-24 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 02-002-24 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 02-002-24 REV. A cover?
The manufacturer filed it against 1 model year: 2023 Jeep Grand Cherokee. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 21 Oct 2022 – 29 Mar 2023 — the build date is on the certification label in the driver’s door jamb.