Mack service campaign S4245 202411
Mack filed this with NHTSA as a service campaign dated Nov 1, 2024, received Dec 2, 2024, about the fuel/propulsion system. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMack Trucks has identified that certain MDE model trucks may have inadequate torque at the high-voltage connections of the drive motor. Insufficient torque at these connections can lead to intermittent power loss and potential short circuits.
Document filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| S4245 202411 | Service campaign | Nov 1, 2024 | 11010859 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2024 Mack MD (electric).
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mack S4245 202411 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the S4245 202411 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does S4245 202411 cover?
The manufacturer filed it against 1 model year: 2024 Mack MD (electric). Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.