Mack service campaign S0310 202409
Mack filed this with NHTSA as a service campaign dated Sep 2, 2024, received Oct 4, 2024, about the electrical system. It names 10 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationService Campaign: TGW3 Non-Communication
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S0310 202409 | Service campaign | Sep 2, 2024 | 11008392 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2023 Mack Anthem (an); 2024 Mack Anthem (an); 2023 Mack Granite (gr); 2024 Mack Granite (gr); 2023 Mack LR; 2024 Mack LR; 2023 Mack Pinnacle (pi/pn); 2024 Mack Pinnacle (pi/pn); 2023 Mack Terrapro (te); 2024 Mack Terrapro (te).
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mack S0310 202409 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the S0310 202409 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does S0310 202409 cover?
The manufacturer filed it against 10 model years: 2023 Mack Anthem (an), 2024 Mack Anthem (an), 2023 Mack Granite (gr), 2024 Mack Granite (gr), 2023 Mack LR, 2024 Mack LR and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.