Kia service campaign SC269
What it saysVoluntary service campaign: high-voltage battery safety plug fuse inspection and replacement (SC269) - this bulletin has been revised to include additional information. NHTSA’s full summary ↓
Kia filed this with NHTSA as a service campaign dated Jul 15, 2026, received Aug 2, 2023, about the electrical system — 7 documents under this number: SC269_OWNR_401, SC269_OWNR_301, SC269_OWNR_F2, SC269_TSB_R1 and 3 more. It names 1 model year (2016). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: HIGH-VOLTAGE BATTERY SAFETY PLUG FUSE INSPECTION AND REPLACEMENT (SC269) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect and, if necessary, replace the High Voltage Battery (HVB) Safety Plug Fuse Assembly or Main Fuse on 2013-2016MY Optima Hybrid (TF HEV) vehicles produced from September 27, 2012 through July 22, 2015. The high-voltage fuse in the subject vehicles may have been replaced with an improper non-OEM aftermarket fuse by third-party repair facilities. A fuse of incorrect capacity may experience a shortened service life, which may result in illumination of the “Hybrid System Warning” and/or “Check Engine Light,” followed by a no-start condition. If an improper non-OEM aftermarket fuse is installed, it may fail and result in a fire.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SC269_OWNR_401 | Service campaign | Jul 15, 2026 | 11035124 | PDF, 156 KB |
| SC269_OWNR_301 | Service campaign | Mar 25, 2025 | 11015971 | PDF, 160 KB |
| SC269_OWNR_F2 | Service campaign | Aug 19, 2024 | 11006367 | PDF, 143 KB |
| SC269_TSB_R1 | Service bulletin | Aug 16, 2024 | 11006546 | PDF, 615 KB |
| SC269_OWNR | Service bulletin | Jul 14, 2023 | 10239734 | PDF, 200 KB |
| SC269_TSB | Service bulletin | Jul 13, 2023 | 10239736 | PDF, 640 KB |
| SC269_QA | Service bulletin | Jul 12, 2023 | 10239735 | PDF, 114 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 764 complaints with NHTSA since 2015. 620 of them name Engine, Electrical System, Fuel/Propulsion System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Kia Optima, the 145 owners who gave an odometer reading for Engine reported it at a median of 91,176 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Purchased a 2016 Kia Optima ex with the premium package with less than 30 odometer miles in april 2017 from a Kia dealer (VIN ). At 4200 miles the car stalled and lost all power while traveling on the highway during rush hour. Screen flashed "engine control system - possible engine condition.
2016 Kia Optima · Fuel/Propulsion System · filed with NHTSA Jul 10, 2017 · ODI 11003942
For the 2nd year, my Kia would not start in 32 degree weather in big bear, ca. This is an annual trip & took my Kia. The lights, radio all turn on but the engine will not start. I have to wait until noon for the sun to warm up the car & then it's back to normal.
2016 Kia Optima · Engine · filed with NHTSA Mar 4, 2019 · ODI 11183935
Dear NHTSA, I am writing to formally report a serious safety incident involving my 2016 Kia Optima Hybrid, which caught fire and was completely destroyed on October 5, 2025.
2016 Kia Optima · Electrical System · filed with NHTSA Oct 21, 2025 · ODI 11694645
In depth: 2016 Kia Optima engine problems → · 2016 Kia Optima electrical problems → · 2016 Kia Optima fuel system problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group11 other manufacturer communications filed against the Kia Optima under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SC367 | Emissions | Sep 11, 2026 | TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: This bulletin provides information to upgrade the Electronic Control Modul… |
| TSB_CLI049_R2 | Service bulletin | Aug 28, 2026 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. N… |
| SA611 | Service bulletin | Mar 20, 2025 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem i… |
| CS2303_TSB_R3 | Service bulletin | Jun 5, 2024 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2303) - This bulletin has been revis… |
| TSB_ELE303_R2 | Service bulletin | Feb 9, 2024 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional info… |
| CS2310_TSB_R1 | Service bulletin | Aug 7, 2023 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY… |
| CS2303C_OWNR2 | Service bulletin | Jul 31, 2023 | CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a softwar… |
| TSB_ENG219_R1 | Service bulletin | Sep 16, 2022 | TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin has been revised to include additional information. New/revised sec… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia SC269 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SC269 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SC269 cover?
The manufacturer filed it against 1 model year: 2016 Kia Optima. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2013 -2016MY Optima Hybrid (TF HEV): built 27 Sep 2012 – 22 Jul 2015; Optima Hybrid (TF HEV): built 27 Sep 2012 – 22 Jul 2015 — the build date is on the certification label in the driver’s door jamb.