Kia bulletin PI2301_DPSM_UPD
What it saysPRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Product Improvement Campaign to install steel… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Sep 5, 2023, received Oct 1, 2023, about the seats. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige equipped with the second-row lounge seats). This is an update following a notice that was issued to Kia dealers in August 2023. Kia is currently experiencing an unexpected parts supply issue which is expected to continue until the first week of October 2023. Since the remedy is not going to be available during this period, Kia is requesting that customers wait until after the first week of October before contacting an authorized Kia dealer to schedule a service appointment for this Product Improvement Campaign to be performed.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PI2301_DPSM_UPD | Service bulletin | Sep 5, 2023 | 10242232 | PDF, 40 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 263 complaints with NHTSA since 2015. 53 of them name Structure, Seats — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The power sliding door does not reverse when an object is in its path. The door closed on my sons body. He was okay we were able to pull the handle to make it open again but it did not stop on its own. Another instance the door did not stop closing when a toy went into the door. The door just crunched the toy and shut while beeping
2023 Kia Carnival · Structure · filed with NHTSA Aug 28, 2025 · ODI 11683764
My passenger doors do not appear to have a sensor and do not stop when someone or something is in the way. Could be very dangerous. My arm almost got stuck in it. Had it been a child, they may not have had the reflexes to get out in time. Also. If the door is accidentally opened when pumping gas, will it stop? Likely not
2022 Kia Carnival · Structure · filed with NHTSA Feb 8, 2022 · ODI 11450964
The rails/tracks that the seats slide forward and back on get extremely hot while the car is on. The seat rails/tracks are exposed so the seats can slide and passengers have to step on them to get in and out. The amount of heat coming from the seat rails/tracks poses a burn risk, especially to children’s delicate feet
2024 Kia Carnival · Seats · filed with NHTSA Jul 29, 2024 · ODI 11605093
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group4 other manufacturer communications filed against the Kia Carnival under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PI2602 | Other | Jun 16, 2026 | TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: 2ND ROW SEAT (LH & RH) FOLDING TENSION SPRING REPLACEMENT (PI2602) - This bulletin… |
| PI2501 | Other | Mar 20, 2025 | TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: 2ND -ROW SEAT RAIL COVER INSTALLATION (PI2501) - This bulletin provides informatio… |
| PI2301_DPSM | Service bulletin | Aug 8, 2023 | PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Mana… |
| PI2301_DP | Service bulletin | Aug 8, 2023 | PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting an i… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia PI2301_DPSM_UPD a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PI2301_DPSM_UPD repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does PI2301_DPSM_UPD cover?
The manufacturer filed it against 3 model years: 2024 Kia Carnival, 2023 Kia Carnival, 2022 Kia Carnival. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.