Kia bulletin CS2302B_OWNR2
What it saysCUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Jul 31, 2023, received Aug 2, 2023, about the electrical system. It names 6 model years (2017–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system should a locked vehicle be the subject of a break-in and theft attempt without the key. This software upgrade will be available to the customer free of charge for eighteen (18) months from the date of the original letter. When the software upgrade is complete, Kia will also provide the customer with window stickers that can be applied to the vehicle to discourage a break-in.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CS2302B_OWNR2 | Service bulletin | Jul 31, 2023 | 10240241 | PDF, 192 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 907 complaints with NHTSA since 2015. 138 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 Kia Sportage, the 28 owners who gave an odometer reading for Electrical System reported it at a median of 60,304 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
With only 6762 miles on the odometer, going 79-80 MPH on cruise control, the following happened all at once without warning: (1) loud thunk under the hood (2) engine stopped (3) electrical system shut down, including audio, dashboard, and headlights (4) rapid deceleration, as if I had slammed on the brakes (though I had not).
2017 Kia Sportage · Electrical System · filed with NHTSA Jan 1, 2018 · ODI 11057847
My vehicle starting shaking while idling, check engine light came on. Turned car off and went to restart with push button start vehicle just kept cranking for a min and wouldn’t start, stopped it and tried again after a min of cranking it started, went to drive had no pick up speed, ROM’s where all over the place.
2022 Kia Sportage · Electrical System · filed with NHTSA Mar 17, 2023 · ODI 11512360
My car caught on fire in campground where I was staying. Also burned up 2 other vehicles, my RV was deemed a total loss and it also damaged 2 other campers. There was a fire investigation which was ordered by my insurance and there is another mechanical engineer investigation pending.
2020 Kia Sportage · Electrical System · filed with NHTSA Feb 8, 2022 · ODI 11451080
In depth: 2017 Kia Sportage electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group36 other manufacturer communications filed against the Kia Sportage under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_CLI049_R2 | Service bulletin | Aug 28, 2026 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. N… |
| TSB_ELE426 | Service bulletin | Aug 19, 2026 | TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system… |
| CA2606 | Service bulletin | Jul 25, 2026 | TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: UPPER ACTIVE AIR FLAP DUCT ASSEMBLY REPLACEMENT (CA2606) - This bulletin provides information t… |
| SA644 | Service bulletin | Jul 2, 2026 | TECHNICAL SERVICE BULLETIN: ON-BOARD CHARGER INSPECTION AND REPLACMENT (SA644) - This bulletin provides information related to charging syst… |
| TSB_ELE422 | Service bulletin | May 28, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service proc… |
| TSB_ELE417 | Service bulletin | Apr 14, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infot… |
| TSB_ELE394 | Service bulletin | Mar 26, 2026 | TECHNICAL SERVICE BULLETIN: AVN5.0W DTC P17A000 DAIGNOSTIC PROCEDURE - This bulletin provides information regarding a potential illuminated… |
| SA635 | Over-the-air update | Feb 10, 2026 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DCU OPERATIONSOFTWARE LOGIC IMPROVEMENT (SA635) - This bulletin has been revised to include addi… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia CS2302B_OWNR2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CS2302B_OWNR2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does CS2302B_OWNR2 cover?
The manufacturer filed it against 6 model years: 2022 Kia Sportage, 2021 Kia Sportage, 2020 Kia Sportage, 2019 Kia Sportage, 2018 Kia Sportage, 2017 Kia Sportage. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.