Keystone service campaign 24-457
Keystone filed this with NHTSA as a service campaign dated Sep 5, 2024, received Sep 6, 2024, about the unknown or other. It names 7 model years (2024–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationIt has been determined that the incorrect gauge positive battery cable may have been used from the battery to the inverter disconnect. The correct battery cable needs to be installed. This was only on units that have the 400i solar package also known as the SolarFlex Discover.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-457 | Service campaign | Sep 5, 2024 | 11007212 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2024 Keystone Carbon; 2025 Keystone Carbon; 2024 Keystone Fuzion; 2025 Keystone Fuzion; 2024 Keystone Impact; 2024 Keystone Raptor; 2025 Keystone Raptor.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Keystone 24-457 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the 24-457 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 24-457 cover?
The manufacturer filed it against 7 model years: 2024 Keystone Carbon, 2025 Keystone Carbon, 2024 Keystone Fuzion, 2025 Keystone Fuzion, 2024 Keystone Impact, 2024 Keystone Raptor and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.