Keystone service campaign 24-455
What it saysIt has been determined that the A/C thermostat temperature probe may have been cut on the manual controlled A/C. NHTSA’s full summary ↓
Keystone filed this with NHTSA as a service campaign dated May 28, 2024, received May 30, 2024. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationIt has been determined that the A/C thermostat temperature probe may have been cut on the manual controlled A/C. The procedure describes how to identify and replace the thermostat.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-455 | Service campaign | May 28, 2024 | 11000561 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2024 Keystone Sunset Trail.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Keystone, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Keystone 24-455 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the 24-455 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 24-455 cover?
The manufacturer filed it against 1 model year: 2024 Keystone Sunset Trail. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.