Jeep bulletin 9100252
What it saysLR DVD Video Screen For complaints of a non-functional (inop) LR seatback monitor, please contact FCA Redacted Content prior to ordering the part. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Oct 20, 2023, received Dec 18, 2023, about the equipment. It names 6 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationLR DVD Video Screen For complaints of a non-functional (inop) LR seatback monitor, please contact FCA Redacted Content prior to ordering the part. If no response is received in 15 minutes, proceed with the repair.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100252 | Service bulletin | Oct 20, 2023 | 10247409 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 1,161 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group45 other manufacturer communications filed against these Jeep models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100203 | Service bulletin | Mar 18, 2026 | Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to replacing this part, please… |
| S2318000005 | Service bulletin | Dec 5, 2025 | The customer’s complaint may include a message appearing in the cluster’s information center stating, “See User’s Manual For Proper Oil And… |
| S238A000026 | Service bulletin | May 3, 2024 | "Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times" |
| 9100287 | Service bulletin | Jan 18, 2024 | Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WIT… |
| 0800624A | Service bulletin | Jan 17, 2024 | Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot aft… |
| S248A000001 | Service bulletin | Jan 13, 2024 | SOS and Assistance Call Not Working After Radio Exchange Unit Installed |
| 0824523 | Service bulletin | Nov 21, 2023 | Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inop… |
| 9100276 | Service bulletin | Nov 17, 2023 | Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 9100252 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100252 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 9100252 cover?
The manufacturer filed it against 6 model years: 2024 Jeep Grand Cherokee, 2023 Jeep Grand Cherokee, 2024 Jeep Grand Wagoneer, 2023 Jeep Grand Wagoneer, 2024 Jeep Wagoneer, 2023 Jeep Wagoneer. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.