Jeep bulletin 23-028-24
What it says"Back Glass Water Leak Interior water leak at back glass (backlite) and hardtop, allowing water to leak into the vehicle at the lower passenger side corner Fig. 1. NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated May 8, 2024, received Jun 7, 2024, about the structure. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Back Glass Water Leak Interior water leak at back glass (backlite) and hardtop, allowing water to leak into the vehicle at the lower passenger side corner Fig. 1. This bulletin involves inspecting the backlite for water leaks and possibly replacing the backlite if a leak is found."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-028-24 | Service bulletin | May 8, 2024 | 11001215 | PDF, 305 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68365834AN | Glass, Backlite-Sliding Normal Tint | — | eBay Motors → |
| 68343605AM | Glass, Backlite-Sliding Deep Tint (Privacy) | — | eBay Motors → |
| 04864015AD | Kit, Glass Windshield Install | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 23-30-32-98 | Glass, Rear Window Sliding Backlite - Inspect for Leaks / Water Test (1 -… | 0.2 hrs |
| 23-30-32-99 | Glass, Rear Window Sliding Backlite - Inspect and Replace (1 - Semi-Skilled) 6 -… | 2.3 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Jeep’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2023 Gladiator →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 57 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group43 other manufacturer communications filed against the Jeep Gladiator under the same component group (structure), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ID-25-11 REV.C | Warranty extension | Aug 12, 2026 | ID-25-11 Rev. C Aluminum Filiform Corrosion Warranty Policy and Vehicle Digital Imaging (VDI) Pre-Approval Process - ALL Vehicles |
| D-25-15 REV.C | Warranty extension | Aug 12, 2026 | D-25-15 Rev. C Aluminum Filiform Corrosion Warranty Policy and Vehicle Digital Imaging (VDI) Pre-Approval Process - ALL Vehicles |
| 113792 | Service bulletin | Aug 3, 2026 | PAD - INSTRUMENT PANEL |
| S2623000040 | Service bulletin | Jun 5, 2026 | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. |
| S2623000018 | Service bulletin | Mar 27, 2026 | Wind Noise From Hard Top Freedom Panels Near Rear View Mirror While Driving. |
| 23-005-26 | Service bulletin | Mar 4, 2026 | Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/s… |
| 110406 | Service bulletin | Mar 2, 2026 | GLOVE BOX - INSTRUMENT PANEL |
| 110405 | Service bulletin | Mar 2, 2026 | GLOVE BOX - INSTRUMENT PANEL |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 23-028-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-028-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-028-24 cover?
The manufacturer filed it against 1 model year: 2023 Jeep Gladiator. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built in 7 Mar 2023 — the build date is on the certification label in the driver’s door jamb.