Jeep bulletin 21-057-24
What it says"Power Transfer Unit (PTU) Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): C2270-77… NHTSA’s full summary ↓
Jeep filed this with NHTSA as a service bulletin dated Dec 14, 2024, received Dec 18, 2024, about the electrical system. It names 4 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Power Transfer Unit (PTU) Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● C2270-77 - Power Transfer Unit PTU Electronic Disconnect Actuator EDA Sensor - Commanded Position Not Reachable. ● C2290-92 - EDA Motor Free Running - Performance Or Incorrect Operation. ● C2280-92 - Eda Current - Performance Or Incorrect Operation. ● C2240-92 - Etm Motor Free Running - Performance Or Incorrect Operation. ● C2120-13 - Motor 2 - Circuit Open. ● C2120-14 - Motor 2 - Circuit Short To Ground. ● C2120-15 - Motor 2 - Circuit Short To Battery. This bulletin involves possibly replacing the PTU, shift actuator and wire harness."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 21-057-24 | Service bulletin | Dec 14, 2024 | 11011922 | PDF, 224 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68408718AC | Motor, Electric Actuator | — | eBay Motors → |
| 68528392AB | Power Transfer Unit | — | eBay Motors → |
| 68528277AB | Wiring, Jumper Wiring Harness | — | eBay Motors → |
| 68618557AA | Wiring, Jumper Wiring Harness | — | eBay Motors → |
| 68633918AA | Wiring, Jumper Wiring Harness | — | eBay Motors → |
| 68566087AB | Wiring, Jumper Wiring Harness | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 08-52-53-92 | Replace Wire Harness | 0.4 hrs |
| 08-52-53-93 | Replace PTU | 1.2 hrs |
| 08-52-53-94 | Replace Electric Motor | 0.7 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches Jeep’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 412 complaints with NHTSA since 2015. 173 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Jeep Compass, the 21 owners who gave an odometer reading for Electrical System reported it at a median of 12,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
While Auto start stop is active, and when the vehicle comes to a stop the engine stops but then doesn't restart like it's supposed to, the cluster says vehicle needs to be restarted, then after putting shifter into park I can restart the vehicle normally, but this has happened 3 times now at busy intersections causing my vehicle to block…
2021 Jeep Compass · Electrical System · filed with NHTSA Feb 10, 2024 · ODI 11571145
The electrical system in my 2025 Jeep Compass repeatedly displays multiple warning messages, including issues with the engine, AEB (Automatic Emergency Braking), and “Start/Stop Disabled.” Recently, the airbag warning light has begun turning on and off daily, advising to “get service.” When I bring the vehicle to the dealership, the…
2024 Jeep Compass · Electrical System · filed with NHTSA Nov 11, 2025 · ODI 11698715
Please see uploaded documents for a personal account of all issues on the 2022 Jeep Compass. Yes, it is available for inspection. No warning indications prior to incidents. I went to dealership & they are aware of issues with the mechanical & electrical system, however they did not offer any resolution.
2022 Jeep Compass · Electrical System · filed with NHTSA Jan 26, 2023 · ODI 11503850
In depth: 2022 Jeep Compass electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group151 other manufacturer communications filed against the Jeep Compass under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-391-26 | Service bulletin | Oct 22, 2026 | Not applicable to vehicles built for US market. Flash: Body Control Module (BCM) Update Customers may comment on the following: SYMPTOM: ● T… |
| 9100652 | Service bulletin | Oct 14, 2026 | FUSE BLOCK - PWR DISTRIBUTION 1) False fails on PCR, DBSM and PDCs Stuck Closed or open diagnostics, DTC P2AF5 or P2AF6, leading to NTF and… |
| 08-287-26 | Service bulletin | Sep 23, 2026 | Not applicable to vehicles built for US market. R1H Radio Update to U41.17 - Dealer Option Customers may experience one or more of the follo… |
| OTHERDOC_180 | Other | Sep 8, 2026 | Radio Over The Air Update to U43.17 R1H Software Version (FOTA) Customers may experience one or more of the following:- Navigation Stabilit… |
| 9100900 | Service bulletin | Sep 8, 2026 | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. |
| 08-314-26 | Service bulletin | Aug 26, 2026 | Headlamp And Dash Wiring Not Secure Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: ex… |
| 08-324-26 | Service bulletin | Aug 25, 2026 | Not applicable to vehicles built for US market. Flash: Anti-Lock Brakes (ABS) Updates Customers must experience a Malfunction Indicator Lamp… |
| 08-323-26 | Service bulletin | Aug 25, 2026 | Service 4WD Light Illuminated Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibi… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jeep 21-057-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 21-057-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 21-057-24 cover?
The manufacturer filed it against 4 model years: 2024 Jeep Compass, 2023 Jeep Compass, 2022 Jeep Compass, 2021 Jeep Compass. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or after 23 Dec 2020 — the build date is on the certification label in the driver’s door jamb.