Freightliner service campaign SF721
Freightliner filed this with NHTSA as a service campaign dated Sep 24, 2025, received Oct 3, 2025, about the suspension — 3 documents under this number: SF721-OWN LTR, SF721-DLR LTR, SF721-Bulletin. It names 5 model years (2021–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationField Service Campaign for SF721 18k Front Suspension Shock Absorbers
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SF721-OWN LTR | Service campaign | Sep 24, 2025 | 11023686 | not yet checked |
| SF721-DLR LTR | Service campaign | Sep 24, 2025 | 11023685 | not yet checked |
| SF721-Bulletin | Service campaign | Sep 24, 2025 | 11023684 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against: 2021 Freightliner Cascadia; 2022 Freightliner Cascadia; 2023 Freightliner Cascadia; 2024 Freightliner Cascadia; 2025 Freightliner Cascadia.
None of these model years has a page on this site (it covers EPA-certified cars, trucks and SUVs from 2016), so the bulletin is listed here on its own.
Common questions
Source: NHTSA, 49 CFR 579.5Is Freightliner SF721 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls.
Is the SF721 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SF721 cover?
The manufacturer filed it against 5 model years: 2021 Freightliner Cascadia, 2022 Freightliner Cascadia, 2023 Freightliner Cascadia, 2024 Freightliner Cascadia, 2025 Freightliner Cascadia. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.