Ford bulletin TSB 25-2381
What it saysThis article supersedes TSB 24-2412 to update the Service Procedure and the Part List. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 27, 2025, received Dec 1, 2025, about the power train. It names 2 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis article supersedes TSB 24-2412 to update the Service Procedure and the Part List. Some of the vehicles listed in the Model statement above may exhibit at least one of the following: Illuminated malfunction indicator lamp (MIL) Diagnostic trouble code (DTC) P0767, P0766 and/or P2703 stored in the powertrain control module (PCM). Harsh reverse or intermittent no reverse engagement. This may be due to an internal mechanical concern with the selectable one-way clutch (SOWC).
Trouble codes it names: P0766 P0767 P2703
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2381 | Service bulletin | Nov 27, 2025 | 11025825 | PDF, 254 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| JM5Z-7P030-C | Selectable One Way Clutch | — | eBay Motors → |
| JM5Z-7N265-G | Clutch Feed Seal Large | — | eBay Motors → |
| JM5Z-7N265-E | Clutch Feed Seal Small | — | eBay Motors → |
| JM5Z-7F228-A | Forward Clutch Inner Seal | — | eBay Motors → |
| JM5Z-7A548-F | Forward Clutch Outer Seal | — | eBay Motors → |
| JM5Z-7N142-A | Snubber O-ring Seal-Back | — | eBay Motors → |
| JM5Z-7N142-D | Snubber O-ring Seal-Front | — | eBay Motors → |
| JM5Z-1S177-A | — | — | |
| JM5Z-7A248-E | Converter Hub Seal | — | eBay Motors → |
| JM5Z-7Z490-B | Separator Plate Gasket-Upper | — | eBay Motors → |
| W718843-S439 | Steering Shaft Bolt | — | eBay Motors → |
| W716603-S442 | Subframe Support Bracket Bolts | — | eBay Motors → |
| W500727-S439 | Frame Bolt Side Bar Lower-Rear | — | eBay Motors → |
| W500721-S439 | Frame Bolt Side Bar Lower-Front | — | eBay Motors → |
| W520203-S440 | Tie Rod Nut | — | eBay Motors → |
| W719813-S440 | Sway Bar Nut | — | eBay Motors → |
| W719924-S439 | Ball Joint Bolt | — | eBay Motors → |
| W520515-S442 | Ball Joint Nut | — | eBay Motors → |
| W500566-S439 | Roll Restrictor Bolt | — | eBay Motors → |
| W713199-S442 | Frame Bracket Rear Bolt | — | eBay Motors → |
| W720388-S439 | Subframe Frame Bolt Rear | — | eBay Motors → |
| JM5Z-7H260-A | Axle Seal | — | eBay Motors → |
| K2GZ-7275-B | PTU Kit Right Axle CirClip And | — | eBay Motors → |
| W719767-S439 | PTU Intermediate Shaft Bolt | — | eBay Motors → |
| K2GZ-7086-A | PTU Intermediate Shaft Seal-Large | — | eBay Motors → |
| W719766-S439 | PTU Bolt | — | eBay Motors → |
| K2GZ-7H469-D | Actuator To PTU Seal Kit | — | eBay Motors → |
| LX6Z-4B496-A | Driveshaft Bolt | — | eBay Motors → |
| PZ1Z-5A215-B | Exhaust Clamp | — | eBay Motors → |
| W721056-S300 | Transmission Mounting | 2 | eBay Motors → |
| K2GZ-6758-H | Engine Vapor Tube | 1 | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252381A | 2023-2024 Escape FWD 1.5L : Retrieve DTCs And Replace The SOWC Following The Service… | 14.4 hrs |
| 252381B | 2023-2024 Escape AWD 1.5L : Retrieve DTCs And Replace The SOWC Following The Service… | 16.5 hrs |
| 252381C | 2023-2024 Escape AWD 2.0L : Retrieve DTCs And Replace The SOWC Following The Service… | 17.2 hrs |
| 252381D | 2023-2024 Escape: Check And Adjust Front Toe (Can Be Claimed With Operation A, B Or C) | 0.6 hrs |
Read by machine from the document NHTSA serves (5 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 228 complaints with NHTSA since 2015. 25 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
a 2023 Ford Escape. while driving at approximately 76 MPH, I observed a warning chime dinging, the power train warning light illuminated, and the low engine coolant message was displayed. I received a notification via the Ford Pass APP stating that "There was a failure with the vehicle and to see the dealer'.
2023 Ford Escape · Power Train · filed with NHTSA Jul 7, 2024 · ODI 11599860
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group35 other manufacturer communications filed against the Ford Escape under the same component group (power train), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2428 | Service bulletin | Sep 29, 2026 | This bulletin supersedes 25-2326. Reason for update: update the service procedure to include the fuel tank isolation valve replacement, upda… |
| TSB 26-2328 | Service bulletin | Jul 15, 2026 | This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim qu… |
| SSM 54939 | Service bulletin | Jun 16, 2026 | Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shud… |
| TSB 26-2210 | Service bulletin | May 28, 2026 | Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Engine misfire condition * Illuminat… |
| SSM 54825 | Service bulletin | May 15, 2026 | Some 2023-2026 Escape vehicles equipped with an 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnosti… |
| SSM 54797 | Service bulletin | May 4, 2026 | Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shud… |
| TSB 26-2194 | Service bulletin | Apr 26, 2026 | This bulletin supersedes 25-2627. Reason for update: To add a Step to reprogram the all-wheel drive (AWD) module for Bronco Sport vehicles.… |
| SSM 54738 | Service bulletin | Apr 13, 2026 | Some 2023-2025 Escape 1.5L/F-Super Duty/Transit vehicles may exhibit a lack of cooling from the heating, ventilation, and air conditioning… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2381 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2381 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2381 cover?
The manufacturer filed it against 2 model years: 2024 Ford Escape, 2023 Ford Escape. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.