Ford bulletin TSB 24-2078
What it saysThis article supersedes TSB 23-2244 to add 2024 model year. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Mar 19, 2024, received Apr 3, 2024, about the power train. It names 5 model years (2020–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Ford Escape bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
This article supersedes TSB 23-2244 to add 2024 model year. Some 2020-2024 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 24-2078 | Service bulletin | Mar 19, 2024 | 10252555 | PDF, 203 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Ford bulletins for the Escape
A weekly email, sent only in a week when Ford files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 3,025 complaints with NHTSA since 2015. 412 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Ford Escape, the 78 owners who gave an odometer reading for Power Train reported it at a median of 46,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
In three occasions the automatic transmission has stopped working, operating under normal city driving conditions. Turning the car off and on again, it has worked properly. The car has less than 4000 miles. I took it to the Ford repair shop and there is a defect in the hybrid transmission, and it will take 4-6 weeks to be solved.
2020 Ford Escape · Power Train · filed with NHTSA Aug 16, 2021 · ODI 11429336
a 2023 Ford Escape. while driving at approximately 76 MPH, I observed a warning chime dinging, the power train warning light illuminated, and the low engine coolant message was displayed. I received a notification via the Ford Pass APP stating that "There was a failure with the vehicle and to see the dealer'.
2023 Ford Escape · Power Train · filed with NHTSA Jul 7, 2024 · ODI 11599860
Power train lost during driving, suddenly the car lost the power and a light in the dashboard start blinking, it recovers after a few times turning it on and off, seems to be triggered by brake pedal press, car has been having issues since Oct 2025 after unplugged it
2021 Ford Escape · Power Train · filed with NHTSA Aug 24, 2026 · ODI 11759090
In depth: 2021 Ford Escape transmission and drivetrain problems → · 2020 Ford Escape transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group35 other manufacturer communications filed against the Ford Escape under the same component group (power train), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2428 | Service bulletin | Sep 29, 2026 | This bulletin supersedes 25-2326. Reason for update: update the service procedure to include the fuel tank isolation valve replacement, upda… |
| TSB 26-2328 | Service bulletin | Jul 15, 2026 | This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim qu… |
| SSM 54939 | Service bulletin | Jun 16, 2026 | Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shud… |
| TSB 26-2210 | Service bulletin | May 28, 2026 | Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Engine misfire condition * Illuminat… |
| SSM 54825 | Service bulletin | May 15, 2026 | Some 2023-2026 Escape vehicles equipped with an 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnosti… |
| SSM 54797 | Service bulletin | May 4, 2026 | Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shud… |
| TSB 26-2194 | Service bulletin | Apr 26, 2026 | This bulletin supersedes 25-2627. Reason for update: To add a Step to reprogram the all-wheel drive (AWD) module for Bronco Sport vehicles.… |
| SSM 54738 | Service bulletin | Apr 13, 2026 | Some 2023-2025 Escape 1.5L/F-Super Duty/Transit vehicles may exhibit a lack of cooling from the heating, ventilation, and air conditioning… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 24-2078 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 24-2078 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 24-2078 cover?
The manufacturer filed it against 5 model years: 2024 Ford Escape, 2023 Ford Escape, 2022 Ford Escape, 2021 Ford Escape, 2020 Ford Escape. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.