Ford bulletin TSB 23-2349
What it saysSome 2023 Escape vehicles may exhibit various warning messages displayed in FordPass such as: check fuel cap, glow plug pre-heater fault, exhaust system fault, change air filter soon, air suspension fault, clean… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 7, 2023, received Nov 22, 2023, about the equipment. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2023 Escape vehicles may exhibit various warning messages displayed in FordPass such as: check fuel cap, glow plug pre-heater fault, exhaust system fault, change air filter soon, air suspension fault, clean the exhaust filter, check fuel inlet, engine temperature high, anti-theft system/key fault, collision assist unavailable or instrumental panel cluster (IPC). Fordpass may also display a high voltage battery charge of 50% after a full charge.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2349 | Service bulletin | Nov 7, 2023 | 10245417 | PDF, 83 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 133 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group21 other manufacturer communications filed against the Ford Escape under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 22N15 | Service bulletin | Apr 1, 2024 | Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chas… |
| SSM 52328 | Service bulletin | Mar 4, 2024 | Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol… |
| SSM 52269 | Service bulletin | Feb 16, 2024 | 2022-2024 Explorer/Aviator vehicles built on or after 28-May-2022, 2022-2024 Expedition/Navigator vehicles built on or after 08-Jun-2022, 20… |
| SSM 52261 | Service bulletin | Feb 14, 2024 | Some 2023 Escape vehicles with hybrid powertrain built on or before 27-Oct-2023 and 2023 Corsair vehicles with hybrid powertrain built on or… |
| SSM 52246 | Service bulletin | Feb 12, 2024 | Some 2023 Escape vehicles may exhibit a Front Camera Fault and/or Pre-Collision Assist Fault message displayed in the instrumental panel clu… |
| SSM 52162 | Service bulletin | Jan 8, 2024 | Some 2023 Escape vehicles equipped with 1.5L engines may exhibit an Engine Coolant Over-Temperature Warning message displayed in the instrum… |
| TSB 23-2345 | Service bulletin | Nov 14, 2023 | Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displayin… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2349 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2349 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2349 cover?
The manufacturer filed it against 1 model year: 2023 Ford Escape. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.