Ford bulletin SU5 P2 MACH E
What it saysSoftware Update 5 P2 for 2021- 2022 MACH E vehicles is now available. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Aug 17, 2023, received Sep 7, 2023, about the back over prevention. It names 2 model years (2021–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSoftware Update 5 P2 for 2021- 2022 MACH E vehicles is now available. Quality improvements include: - Improved motion sensor on/off selection pop- up when exiting. - Selectable Drive Modes communication robustness action to prevent unintended return to default drive mode. - Improved charge status indication feedback while plugged in. - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SU5 P2 MACH E | Service bulletin | Aug 17, 2023 | 10241978 | PDF, 63 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 485 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group21 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (back over prevention), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 24-2087 | Service bulletin | Mar 25, 2024 | Some 2022-2023 Mustang Mach-E vehicles which recently received a software update delivered over-the-air (OTA) may exhibit an inoperative Blu… |
| SSM 52350 | Service bulletin | Mar 12, 2024 | Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with d… |
| OTAPU0105-CMR-FX | Service bulletin | Feb 5, 2024 | Software Update FPU 24-PU0105-CMR-FX for 2022-2023 MY Mach E vehicles is now available. Quality Improvements include - Adds robustness to… |
| SSM 52214 | Service bulletin | Jan 26, 2024 | Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with d… |
| SSM 52134 | Service bulletin | Dec 12, 2023 | Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safe… |
| OTA 23PU1024MCP | Service bulletin | Dec 6, 2023 | Software Update 23-PU1024-MCP-FX for 2023 MY Mach E vehicles is now available. Quality improvements include: - Improvements to State of Ch… |
| PU0722-DC-CHG3 | Service bulletin | Aug 23, 2023 | "Priority Update 23- PU0722-DC-CHG3 for 2021- 2022 MACH E vehicles is now available. Quality Improvements include: -Robustness actions t… |
| OTA SU5 P1 MACHE | Service bulletin | Jul 25, 2023 | Software Update 5 P1 for 2021- 2023 MACH E vehicles is now available. Quality improvements include: On Demand Preconditioning… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SU5 P2 MACH E a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SU5 P2 MACH E repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SU5 P2 MACH E cover?
The manufacturer filed it against 2 model years: 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.