Ford bulletin SSM 52500
What it saysSome 2023 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated MIL with diagnostic trouble code (DTC) U3012 present in the powertrain control module (PCM). NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated May 2, 2024, received May 17, 2024. It names 7 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
Some 2023 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated MIL with diagnostic trouble code (DTC) U3012 present in the powertrain control module (PCM). This may be due to the software in the body control module (BCM) and does not affect vehicle operation. To correct the condition, reprogram the BCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Trouble codes it names: U3012
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52500 | Service bulletin | May 2, 2024 | 11000179 | PDF, 66 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Ford F-550 SD; 2023 Ford F-600 SD; 2023 Ford F-650 SD; 2023 Ford F-750 SD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 90 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52500 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52500 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52500 cover?
The manufacturer filed it against 7 model years: 2023 Ford F-250 Super Duty, 2023 Ford F-350 Super Duty, 2023 Ford F-450 Super Duty, 2023 Ford F-550 SD, 2023 Ford F-600 SD, 2023 Ford F-650 SD and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.