Ford bulletin SSM 52247
What it saysSome 2022-2024 Expedition/Navigator vehicles equipped with a 1 speed transfer case may exhibit a concern where the four-wheel drive (4WD) setting reverts to 2H (two-wheel drive) after a key cycle. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Feb 12, 2024, received Feb 14, 2024, about the power train. It names 6 model years across Ford and Lincoln (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2022-2024 Expedition/Navigator vehicles equipped with a 1 speed transfer case may exhibit a concern where the four-wheel drive (4WD) setting reverts to 2H (two-wheel drive) after a key cycle. This may be due to the transfer case control module (TCCM) software. To correct the condition, reprogram the TCCM using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 7E453 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52247 | Service bulletin | Feb 12, 2024 | 10250309 | PDF, 54 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 3 model years
Lincoln 3 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 305 complaints with NHTSA since 2015. 31 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure.
2024 Ford Expedition · Power Train · filed with NHTSA May 25, 2025 · ODI 11663012
The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer.
2023 Ford Expedition · Power Train · filed with NHTSA Sep 23, 2024 · ODI 11615968
While the vehicle is in 2 wheel high, it operates as all the hubs are locked or there is a severe transmission issue. On turns which causes safety issues when trying to navigate corners. My wife hit a curb because of the issue. It causes a severe drag and terrible sound. It also has extremely rough shifting.
2022 Ford Expedition · Power Train · filed with NHTSA Sep 18, 2023 · ODI 11545123
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group58 other manufacturer communications filed against these Ford models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2408 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2309. Reason for update: update the Model section to remove Aviator 10R80, update theParts list to add 3.3L to W… |
| TSB 26-2431 | Service bulletin | Oct 21, 2026 | This bulletin supersedes 26-2226. Reason For Update: update the Service Procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with the new Fo… |
| TSB 26-2408 | Service bulletin | Sep 22, 2026 | This bulletin supersedes 26-2309. Reason For Update: update the Model section to remove Aviator 10R80, update the Parts list to add 3.3L to… |
| TSB 26-2309 | Service bulletin | Jul 2, 2026 | This bulletin supersedes 26-2241. Reason For Update: update the parts list to correct the claim quantity of the part number JB3Z-4B496-B fro… |
| PCM-26.10.0 | Over-the-air update | Jul 2, 2026 | Quality improvements include: -Updates the Powertrain Control Module documentation to ensure vehicles can receive the latest updates |
| TSB 26-2263 | Service bulletin | May 30, 2026 | This bulletin supersedes 26-2112. Reason For Update: add 2026 model year vehicles, update LV fluid XT-10-QLVC and CXT-10-LV6 description to… |
| TSB 26-2241 | Service bulletin | May 18, 2026 | This bulletin supersedes 25-2587. Reason For Update: update the Parts list to add the F-clutch friction plates HL3Z-7B164-D and the F-clutch… |
| TSB 26-2226 | Service bulletin | May 8, 2026 | This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52247 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52247 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52247 cover?
The manufacturer filed it against 6 model years across 2 brands (Ford and Lincoln): 2024 Ford Expedition, 2023 Ford Expedition, 2022 Ford Expedition, 2024 Lincoln Navigator, 2023 Lincoln Navigator, 2022 Lincoln Navigator. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.