Chevrolet service campaign N242440310
What it saysCertain vehicles may have been built with damaged intermediate-shaft boots. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service campaign dated Jul 15, 2024, about the steering. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Certain vehicles may have been built with damaged intermediate-shaft boots. Dealers will inspect for damage and replace the I-Shaft Assembly if necessary.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242440310 | Service campaign | Jul 15, 2024 | 11004692 | PDF, 226 KB |
What the document itself lists
The manufacturer titles it “N242440310 - Service Update”.
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 86820566 | SHAFT, INTER STRG | — |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Chevrolet’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 349 complaints with NHTSA since 2015.
Under heavy acceleration the vehicle swerves from lane to lane and the operator is unable to counter the steering. The behavior continues until the acceleration is halted. The vehicle was grounded due to it being deemed unsafe by the originating dealership technician and repairs were attempted but were unsuccessful.
2024 Chevrolet Silverado · Steering · filed with NHTSA Oct 2, 2025 · ODI 11691009
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group21 other manufacturer communications filed against the Chevrolet Silverado under the same component group (steering), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252523390 | Service campaign | Oct 9, 2025 | Certain vehicles may have a condition in which the Intermediate Steering Shaft Lower Bolt is below torque specification. Dealers will inspec… |
| 23-NA-201 | Service bulletin | Sep 6, 2025 | This service bulletin advises the technician of a possible loose ground that may be causing customer concerns of Loss of Steering Assist and… |
| N252512260 | Service campaign | Jul 17, 2025 | Certain vehicles listed above may have a condition in which the fastener for the intermediate steering shaft to steering gear assembly may h… |
| 25-NA-116 | Service bulletin | May 10, 2025 | This service bulletin provides information and the condition correction on the "Service Steering Column Lock" message and/or those who are u… |
| PI0281L | Service bulletin | Apr 17, 2025 | This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody comp… |
| 25-NA-065 | Service bulletin | Mar 21, 2025 | This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis. |
| 16-NA-109 | Service bulletin | Feb 18, 2025 | This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grea… |
| PIT6250A | Service bulletin | Dec 12, 2024 | This Preliminary information communicates a diagnostic tip for steering wheel rubbing on steering column cover. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet N242440310 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242440310 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242440310 cover?
The manufacturer filed it against 1 model year: 2024 Chevrolet Silverado. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.