GM service campaign N242435631-02
What it saysCertain may have a condition where the battery is at risk for a drain following an over-the-air update. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Sep 6, 2024, about the electrical system. It names 5 model years across Chevrolet and GMC (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
Get the next GM bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program - certain may have a condition where the battery is at risk for a drain following an over-the-air update. Dealers are to reprogram the serial data gateway module and the radio.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242435631-02 | Service campaign | Sep 6, 2024 | 11007178 | PDF, 460 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 3 model years
GMC 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new GM bulletins for one of these models
A weekly email, sent only in a week when GM files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 1,030 complaints with NHTSA since 2015. 149 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The engine light comes on and then the rpm's drop to 35 and a notification comes up that says "reduced acceleration. driving with caution". If I stop and turn of the vehicle and restart the rpm's will be better but the truck still seems to have a difficult time increasing in rpm's and accelerating gears.
2024 Chevrolet Suburban · Electrical System · filed with NHTSA Aug 18, 2025 · ODI 11681402
Today while exiting an off ramp. I stopped for traffic signal. Truck immediately lost power and shifted to neutral. I placed my 4 ways 1. Put the people back in park restarted the ignition truck fired up. This is concerning as i've never had a vehicle with five thousand miles brand new shut off on me
2024 GMC Yukon · Electrical System · filed with NHTSA Mar 15, 2025 · ODI 11648515
On XXX, at midday, in the Haggen parking lot in , I unlocked the passenger door with the silver exterior door button. At that moment the side-view camera display glitched, and afterwards the exterior door buttons stopped working. The key fob and the interior door buttons still worked.
2024 Chevrolet Silverado · Electrical System · filed with NHTSA Oct 17, 2026 · ODI 11771845
In depth: 2024 Chevrolet Silverado electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group269 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262565450 | Service campaign | Oct 26, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which remanufactured high voltage battery packs were b… |
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| N252515590 | Service campaign | Jan 27, 2026 | Certain vehicles listed above, may have a condition in which the body-to-chassis ground strap may be corroded. Dealers will replace the grou… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 23-NA-151 | Service bulletin | May 16, 2025 | This service bulletin and criteria within are to determine the internal state of the High Voltage Battery and core return shipping method. |
| PIE0753I | Service bulletin | May 15, 2025 | This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N242435631-02 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242435631-02 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242435631-02 cover?
The manufacturer filed it against 5 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado, 2024 Chevrolet Suburban, 2024 Chevrolet Tahoe, 2024 GMC Sierra, 2024 GMC Yukon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.