GM bulletin 17-NA-394
What it saysThis technical bulletin provides a procedure for lubricating the rear leaf springs and re-torque the bolts to correct a squeak, clunking noise. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Apr 1, 2025, received May 10, 2023, about the suspension — 5 documents under this number. It names 20 model years across Chevrolet and GMC (2016–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides a procedure for lubricating the rear leaf springs and re-torque the bolts to correct a squeak, clunking noise.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 17-NA-394 | Service bulletin | Apr 1, 2025 | 11017245 | PDF, 384 KB |
| 17-NA-394 | Service bulletin | Feb 26, 2025 | 11015202 | PDF, 377 KB |
| 17-NA-394 | Service bulletin | Jan 11, 2025 | 11012928 | PDF, 377 KB |
| 17-NA-394 | Service bulletin | Oct 16, 2023 | 10245195 | PDF, 414 KB |
| 17-NA-394 | Service bulletin | May 1, 2023 | 10236050 | PDF, 328 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 87828827 | Leaf Spring Insert | 8 | eBay Motors → |
| 88864346 | Canada | — | eBay Motors → |
| 88861418 | — | — |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 8080508 | Rear Leaf Spring Insert Replacement (Condition 1) | 0.5 hrs |
| 8080398 | Retorque Bolts / Road Test (Condition 2) | 0.6 hrs |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 10 model years
GMC 10 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 2,492 complaints with NHTSA since 2015.
While traveling straight down a gravel driveway the front passenger control arm broke causing the wheel to collapse and fold up under the vehicle. The vehicle was traveling at approximately 15 MPH. The driver noticed loss of steering and then an abrupt stop.
2019 Chevrolet Colorado · Suspension · filed with NHTSA Nov 8, 2019
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group8 other manufacturer communications filed against these GM models under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-124 | Service bulletin | May 15, 2025 | This informational bulletin provides information on a noise coming from the front suspension while going over speed bumps at speeds greater… |
| PI0281L | Service bulletin | Apr 17, 2025 | This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody comp… |
| N242482641 | Service campaign | Feb 26, 2025 | Service Update - Certain vehicles listed above may have a condition in which the right front shock was assembled to a higher torque specific… |
| N242482640 | Service campaign | Feb 26, 2025 | Service update - Certain vehicles listed above may have a condition in which the left front shock was assembled to a higher torque specifica… |
| 05-03-07-009L | Service bulletin | Feb 25, 2025 | This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. |
| 05-03-08-002J | Service bulletin | Aug 22, 2024 | This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid lea… |
| PIT5214F | Service bulletin | Nov 14, 2023 | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that… |
| 15-00-89-004F | Service bulletin | Aug 7, 2023 | This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 17-NA-394 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 17-NA-394 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 17-NA-394 cover?
The manufacturer filed it against 20 model years across 2 brands (Chevrolet and GMC): 2025 Chevrolet Colorado, 2024 Chevrolet Colorado, 2023 Chevrolet Colorado, 2022 Chevrolet Colorado, 2021 Chevrolet Colorado, 2020 Chevrolet Colorado and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.