Cadillac service campaign N252493910
Cadillac filed this with NHTSA as a service campaign dated Mar 12, 2025, about the unknown or other. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomer Satisfaction Program - On certain vehicles listed above, the customer was mistakenly charged for carbon ceramic brakes. Although this option was included in a package, it appears the customer may have been charged separately as well. Dealers will provide the customer with a reimbursement check in the amount of $9000.00 USD.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252493910 | Service campaign | Mar 12, 2025 | 11015576 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N252493910 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252493910 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252493910 cover?
The manufacturer filed it against 1 model year: 2025 Cadillac CT5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.